After kicking around for weeks about buying a new HD reciver, beging for an upgrade, changing providers, or doing nothing, I called D* yesterday. I explaned I wanted to upgrade to get the new channels, what kind of deal can I get. My system is a Proscan SD receiver, a RCA DTS-100 HD receiver with a TIVO connected, and a SONY SAT-HD200 HD receiver. I get put on hold while they check my account. Comes back on and says I will credit your account for $99.00. I ask what for and they say to send me a new HD receiver. I ask about a HD DVR and they tell me they can credit $99.00 towards the $299.00. I think okay fair enough, still undeceided if I want the DVR or not. They ask when I want to scheduel an install. I tell them I would have a hard time scheduling a day off and wait around, can they jest send the equipment. They say sure. I tell them I need to have the 20 series not the 21 series. They will make a note but no promises. I ask if I can go buy the equipment myself and get the credit when I activate it, sure they say and I left it at that. I asked if they will still send the 5LNB dish and I am told it should come with the receiver. I didn't think it would but okay. I go to CC and my other half says " it would be nice to be able to record or pause a show sometimes" so a HR20 it is. I mention to the sales guy about the dish, he says we have them for $100.00. I've seen them cheaper on E-Bay but I wanted to get this set up this weekend while the weather was good. So much for the dish coming with the receiver, figured I would call D* and see if they could credit the dish too since I was saving them the money of having an installer come out. The self install went well and I called to activate the receiver. All went well until I asked about the credit that was supposed to show up, I was told "we can't do that". Well yeserday you could and by the way I was charged for the dish that was supposed to come with the receiver. "Well I'm sorry but I can't put a credit on your account" I tell them you had better find someone who can or maybe I need to cancel service. I get a supervisor who offers me $10.00 credit a month for a year. I say okay if thats the best you can do. The unit seams to work well and I hope it will continue after reading some stories here and elsewhere. I guess I just don't understand why companies have to treat their customers that way and a person has to get POed to get something. I supposed the best part is CC offered no intrest for 3 months.
B Brewer
B Brewer
