First post in a while, and of course it's strictly to vent about CSRs at Dish.
For those that don't know me I have been a Dish subscriber since April 1997.
My 622 went into an endless reboot cycle two weeks ago. I tried unplugging for a day twice, removing and replacing card, and then just letting it reboot itself for days. The unit needed replacing. The hard drive was going bad after many years of service (it's my second unit, the first was replaced for the same reason years ago). So, as every time I am faced with having to call Dish for ANYTHING, I consider cancelling service before the dreaded call to Dish.
I decide to call Dish rather than poke myself in the eye with a chop stick. The call is answered quickly and I jump through the necessary flaming hoops for the CSR. To my relief, it was a good call. The CSR was great and I had a replacement receiver sent. Being an old model, I knew I wouldn't be getting a new one, and the CSR was good enough to remind me of this. After the call I thought that maybe Dish had things straightened out at their call centers.
The replacement receiver arrived yesterday. Since I work late shift, I didn't get a chance to install it until about 12:30am this morning. The replacement receiver has a bad hard drive. How do I know? Because it TELLS me it has a bad hard drive.
1) I get a 024 error when the receiver starts up telling me I can only watch live TV
2) I get a 44 hour guide, not the 9 day guide
3) In the diagnostic/Analysis (Menu 6-3-) the hard drive test is grayed out.
4) In the System Info screen (Menu 6-1-3) the hard drive icon is X-ed out and in red.
And when you do a receiver reboot (either by plug pull or holding down the power button) the receiver will come on to a point, then do a second reboot (not normal) before it comes up with the 024 error and comes on as a non-DVR receiver.
So.... I once again weigh my options and call Dish again. The CSR I get is apologetic and has me jump thought a couple of necessary flaming hoops. Finally she asks when I installed the receiver. I tell her at about 1:30 am this morning. She says, "It takes the receiver 24 hours to get the guide and those receivers will not record without all the guide info" and I should call back in 24 hours if the problem persists.
That is a verifiable falsehood. I tell her that her information is incorrect. She is unmoved.
I tell her that I've had this type of receiver for over a decade and know that this is untrue. She is unmoved
I tell her the problem is a bad hard drive. She tells me that the receivers need to go thought an overnight cycle.
I inform her that the DVR functionality does NOT need to go though an overnight cycle to work. I continue telling her I know about the overnight reboot cycle and the receiver went through that cycle at 5:30 am. She is unmoved.
Knowing I could not get anywhere with this call, I ended it. This is the reason I consider slitting my own wrists before I call Dish.
Full disclosure: I consider all sorts of self torture techniques before I call any customer service line thanks to experiences like this.
For those that don't know me I have been a Dish subscriber since April 1997.
My 622 went into an endless reboot cycle two weeks ago. I tried unplugging for a day twice, removing and replacing card, and then just letting it reboot itself for days. The unit needed replacing. The hard drive was going bad after many years of service (it's my second unit, the first was replaced for the same reason years ago). So, as every time I am faced with having to call Dish for ANYTHING, I consider cancelling service before the dreaded call to Dish.
I decide to call Dish rather than poke myself in the eye with a chop stick. The call is answered quickly and I jump through the necessary flaming hoops for the CSR. To my relief, it was a good call. The CSR was great and I had a replacement receiver sent. Being an old model, I knew I wouldn't be getting a new one, and the CSR was good enough to remind me of this. After the call I thought that maybe Dish had things straightened out at their call centers.
The replacement receiver arrived yesterday. Since I work late shift, I didn't get a chance to install it until about 12:30am this morning. The replacement receiver has a bad hard drive. How do I know? Because it TELLS me it has a bad hard drive.
1) I get a 024 error when the receiver starts up telling me I can only watch live TV
2) I get a 44 hour guide, not the 9 day guide
3) In the diagnostic/Analysis (Menu 6-3-) the hard drive test is grayed out.
4) In the System Info screen (Menu 6-1-3) the hard drive icon is X-ed out and in red.
And when you do a receiver reboot (either by plug pull or holding down the power button) the receiver will come on to a point, then do a second reboot (not normal) before it comes up with the 024 error and comes on as a non-DVR receiver.
So.... I once again weigh my options and call Dish again. The CSR I get is apologetic and has me jump thought a couple of necessary flaming hoops. Finally she asks when I installed the receiver. I tell her at about 1:30 am this morning. She says, "It takes the receiver 24 hours to get the guide and those receivers will not record without all the guide info" and I should call back in 24 hours if the problem persists.
That is a verifiable falsehood. I tell her that her information is incorrect. She is unmoved.
I tell her that I've had this type of receiver for over a decade and know that this is untrue. She is unmoved
I tell her the problem is a bad hard drive. She tells me that the receivers need to go thought an overnight cycle.
I inform her that the DVR functionality does NOT need to go though an overnight cycle to work. I continue telling her I know about the overnight reboot cycle and the receiver went through that cycle at 5:30 am. She is unmoved.
Knowing I could not get anywhere with this call, I ended it. This is the reason I consider slitting my own wrists before I call Dish.
Full disclosure: I consider all sorts of self torture techniques before I call any customer service line thanks to experiences like this.
