Those who upgraded to Platinum HD please check your online account

[BCH]

Moderators I know this is a double post but I felt it was important that other members be made aware of my experiences regarding the upgrade to Platinum HD.

I would suggest that everyone check their account online after any upgrades to Platinum HD. I made the change yesterday from Turbo Gold to what I thought would be Turbo Gold + Platinum HD. I made it very clear to the CSR that I only wanted the upgrade if there would be no additional cost to me. I was assured that there would be no additional charges.

After viewing my bill on line I noticed that I had been upgraded to Classic Gold 250 which resulted in a $18 per month increase. I called Dish Network this morning and was told that the CSR who advised me that there would be no additional charge was incorrect. I was given a $18 credit on my bill for two months. If this is not sorted out by then Direct TV may have a new customer.

I was given an email address feedback@customermail.dishnetwork.com where I can voice my frustrations. I will definitely send my comments along with the saved chat session that clearly states that I can upgrade to Platinum HD at no additional cost. Could it possibly be that difficult for everyone to get on the same page regarding this upgrade?

 

[slick impala]

I would send an email to CEO and voice your frustrations there. Surest way to get something DONE.

 

[M Sparks]

That stinks that the CSR gave you false info, AND moved you into a different package. No excuse for that.

But what made you think you could get it free anyway? The new package is "HD+Platinum" for $10. The Platinum add on is $10. Either way, it's $10.

I kept warning that people would be complaining later if they thought they could get something for nothing, but I thought it wouldn't happen until March.

 

[hjason7812]

platinum is free with any new hd package.
i just did a re program yesterday and since i did it 2 weeks after the last bill. the next bill will be higher due to mid billing.
then it will go back down to the original price i had.

 

[sjannenga]

I have classic bronze 100 hd , what would platinum hd get me?

 

[Brodieb]

I had to have a tech move my Platinum from a free for 3 months trial into the new HD+Platinum package. They would have let me pay the $10 per month until I told them to stop and my basic package is the same as it was before (Classic Silver + HD). Kind of a pain that you have to call to get the Platinum channels for free.