Time to play - Stump the Tech

[wayne231]

System: Dish 500 with a DPP Twin, D500 with a DP Dual, 2 DPP44 switches. 622 with a seperator, 942 with a seperator, 520 with a seperator, 510 and a 322 with a seperator.

Problem Set-Up: Yesterday my computer shut down on it's own. A re-boot showed a message that the Live-Update module had requested a shut down. Lights did not blink nor was there a power outage or brown out. This happened aprox. 2:00 P.M CDT.

8:00 P.M. CDT, TV was turned on for the first time for the day hooked to the 622. Error message said sattelite signal had been lost, please wait while signal is re-aquired or channel up or down or recall for last channel watched. A recall brought in the NGHD channel working properly. A system information check showed no signal on sat 110 or 119 but did have signal on 61.5. Did a hard system re-boot. Error message regarding lost signal returned. System information check showed lost signal on all three sats. Now details said there had not been a signal for the last 6 hours. A check showed all other receivers were in the same shape showing same message. Checked the attic and found no observable problems with connections or DPP44 switches. Power light was on to the connected power surge for the switches.

Fix: ?

 

[stone phillips420]

im not a tech but im stumed

 

[RandallA]

Do you have signal on 110 and 119? Go to (Menu, 6-1-1) and select 119 and 110 and check different Transponders. If you get don't get the green bar then you have no signal on 119 and 110. It sounds like you had a power surge or power outage and you could've lost the DP Twin LNB.

 

[wayne231]

Do you have signal on 110 and 119? Go to (Menu, 6-1-1) and select 119 and 110 and check different Transponders. If you get don't get the green bar then you have no signal on 119 and 110. It sounds like you had a power surge or power outage and you could've lost the DP Twin LNB.

As stated, no signal on 110 or 119 and eventually 61.5. No power outage at any time, nor was there a brown out. Surge protector was still operating correctly.

 

[dfergie]

You might try power reboot on the Power inserter of the Dpp 44 switch hooked to the 622 ( after powering down and unhooking receivers connected to this switch )

 

[RandallA]

Unplug everything from the DPP44 switches, wait a minute and then connect back one at a time. Port 1 should be connected first on each switch. Hopefully this will reset the switches.

 

[wayne231]

The Fix

You might try power reboot on the Power inserter of the Dpp 44 switch hooked to the 622 ( after powering down and unhooking receivers connected to this switch )

Ferge is the winner. The problem was system wide so therefore not receiver related. It also ecompessed both dishes so it was not dish related. Power from the surge protecter was still operating as other equiptment hooked to it was not effected.

A quick check with SOHO showed a extremely large flare on July 7 and a much smaller one on the 16th. I then remembered the computer receiving a rougue command to shut down at aprox. 2:00 P.M. and that the sytem information had said no signal for aprox. 6 hours. The Fix; both power inserters to the 2 DPP44's were unhooked for aprox. 30 seconds then re-connected. All things worked correctly and continue to do so.

Now wasn't that fun. At no time was Dish contacted. So if you run into some wierd things sometime, it's just part of the game of nature.

 

[dfergie]

Good It's been awhile since my Dpp44 hooked to Dish 1000 for 129 and Dish 500 for 110 /119 with wing dish at 148 ( 622, 921 and 811) has given me any problems, but I usually start by unhooking everything and going from there...