One of my 311s died (doesn't see either 119 or 110) so I bought another one from eBay as a replacement. The Seller says it's clear but I haven't verified that yet and it came without a card. Without a card installed the S# shows S00-xxx so I presume that it is going to need a card. Should Dish be able to transfer the S19-xxx card from my original 311 to the replacement?
Transfering purple card to another 311
- Thread starter jimhumphries
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I have transfered many cards. As long as the card and the receiver is clean there should be no problem... CSR Roulette may be required
Just transfered a purple card two weeks ago.. I am a retailer but that shouldn't make a difference
You cannot transfer a card on your own. In other words you cannot for example have 4 311s in the house and move the card to the one you want to watch, when you want to move from room to room in your house. But, Dish can transfer the card to another receiver for you. The card # and receiver # must both match Dish's system or it will not work.
Have no idea where the idea that a card cannot transfer got started.. Dish has always had a policy that allowed cards to be remarried to another receiver. They only required that each be clean with no money owed.. DirecTV on the other hand never allows transfer to another customer. Only within the same account..
Thanks for the replies. With the mixed opinions it sounds like I am in for a round of roulette. Any opinions as to how to better the odds - phoning CS or doing this on-line, for example? Jim
More on transfering smart cards
I went on-line chat with tech.dishnetwork.com to see if I could get the smart card transferred from the defunct 311 receiver to the replacement. After a long dialog with the guy it looked like it was a go so we ended the session and I waited for the replacement receiver to "activate". About an hour later nothing had happened so I went back on line and had a second "chat" with another guy. That session concluded with the $50.00-for-a-new-card option as the only one available. My ire up, I told the guy to close my account. That got me transferred to another CS wizard and that dialog is included here - apologies in advance for the length of this but note the final declaration of the Dish guy that they cannot transfer smartcards at this time (even though I was closing my account). I have to believe that this is the "official" position and not just CS pot luck:
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
(03) MKtechb Reah D.O1R: How may I help you?
Jim Humphries: I wish to close my account with Dish
(03) MKtechb Reah D.O1R: I am sorry to hear that you want to discontinue services with us. I'm willing to assist you with that.
Jim Humphries: Good
(03) MKtechb Reah D.O1R: For account security purposes, could you please verify the web security question "What is your mother's maiden name"?
Jim Humphries: xxxxxxx
(03) MKtechb Reah D.O1R: Thank you.
(03) MKtechb Reah D.O1R: May I know the reason why you want to discontinue the service?
Jim Humphries: I am dissatisfied.
(03) MKtechb Reah D.O1R: i'm sorry to hear that.
Jim Humphries: No sorrier than I
(03) MKtechb Reah D.O1R: Are you having issue with the programming?
(03) MKtechb Reah D.O1R: We value your business. let me help you fix the issue.
(03) MKtechb Reah D.O1R: is this about the programming that your getting?
Jim Humphries: Somewhat - the cost of programming and the cost of a new card for a replacement receiver. It is just too much.
(03) MKtechb Reah D.O1R: I see.
(03) MKtechb Reah D.O1R: We can help you lower the cost of your bill. How much is the monthly budget and what are the channel that you normally watch, so that I can give you the best package at a lower rate?
Jim Humphries: Please close the account. I will look elsewhere for service
(03) MKtechb Reah D.O1R: We value your business. So we can assist you further, let me transfer you to one of our account specialists with our Loyalty Team. Please hold a moment while I connect you.
Jim Humphries: You have done nothing to earn my loyalty. Please close the account.
(03) MKtechb Reah D.O1R: One moment please.
(03) MKtechb Reah D.O1R has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
(18-20) Dennis C.BY2: Please give me one moment to review the previous chat session.
(18-20) Dennis C.BY2: I'm sorry about the issue, I'd be glad to send you a smartcard free of cost.
Jim Humphries: Dennis - I doubt that this situation can be resolved. Please close the account and refund any remaining premium. Advise if I have a balance owing and I will settle that. Thanks.
(18-20) Dennis C.BY2: I can also right size your bill to get you to a lower monthly rate.
Jim Humphries: I don't know what that means and this is just a reaction to a number of annoyances that are too lengthy to discuss. The smart card being only one issue. If you can, please tell me why technically you cannot transfer a smart card to another receiver?
(18-20) Dennis C.BY2: The smartcards are linked to the receiver. If it is removed and put in a new receiver, in our computer system, the smartcard is still attached to the old receiver.
(18-20) Dennis C.BY2: We can help you upgrade to newer equipment if you would like.
Jim Humphries: My point exactly - they are linked in your computer system. Why can't you sever that link with the old receiver and form the new link with the replacement receiver in your computer system? Should be child's play for you guys!
(18-20) Dennis C.BY2: Each receiver needs a smartcard to function. If we did that then the receiver you took it out of would not function. It is a bigger issue with leased equipment. I do understand what you're saying though.
Jim Humphries: I own my equipment and I asked to have you deactivate the original receiver then activate the replacement and then transfer the card to the replacement. I do not expect that you will allow me to use the same card in multiple receivers. I am going to throw the original away. It no longer works.
(18-20) Dennis C.BY2: I can expedite a new card out for you. We cannot transfer smartcards at this time.
Jim Humphries: I really do wish to close the account. I am angry and don't want to have to go through this at every turn. I think I can do better elsewhere and wish to take my chances with another service provider.
(18-20) Dennis C.BY2: I understand and apologize. When do you want the channels cut off?
Jim Humphries: You may do that immediately.
(18-20) Dennis C.BY2: Please give me one moment.
(18-20) Dennis C.BY2: You're all set, we regret that we were unable to retain your business today, our hope is that you will allow us to service you again in the future.
(18-20) Dennis C.BY2: How else may I assist you today?
Jim Humphries: Thank you.
Your session has ended. You may now close this window.
I went on-line chat with tech.dishnetwork.com to see if I could get the smart card transferred from the defunct 311 receiver to the replacement. After a long dialog with the guy it looked like it was a go so we ended the session and I waited for the replacement receiver to "activate". About an hour later nothing had happened so I went back on line and had a second "chat" with another guy. That session concluded with the $50.00-for-a-new-card option as the only one available. My ire up, I told the guy to close my account. That got me transferred to another CS wizard and that dialog is included here - apologies in advance for the length of this but note the final declaration of the Dish guy that they cannot transfer smartcards at this time (even though I was closing my account). I have to believe that this is the "official" position and not just CS pot luck:
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
(03) MKtechb Reah D.O1R: How may I help you?
Jim Humphries: I wish to close my account with Dish
(03) MKtechb Reah D.O1R: I am sorry to hear that you want to discontinue services with us. I'm willing to assist you with that.
Jim Humphries: Good
(03) MKtechb Reah D.O1R: For account security purposes, could you please verify the web security question "What is your mother's maiden name"?
Jim Humphries: xxxxxxx
(03) MKtechb Reah D.O1R: Thank you.
(03) MKtechb Reah D.O1R: May I know the reason why you want to discontinue the service?
Jim Humphries: I am dissatisfied.
(03) MKtechb Reah D.O1R: i'm sorry to hear that.
Jim Humphries: No sorrier than I
(03) MKtechb Reah D.O1R: Are you having issue with the programming?
(03) MKtechb Reah D.O1R: We value your business. let me help you fix the issue.
(03) MKtechb Reah D.O1R: is this about the programming that your getting?
Jim Humphries: Somewhat - the cost of programming and the cost of a new card for a replacement receiver. It is just too much.
(03) MKtechb Reah D.O1R: I see.
(03) MKtechb Reah D.O1R: We can help you lower the cost of your bill. How much is the monthly budget and what are the channel that you normally watch, so that I can give you the best package at a lower rate?
Jim Humphries: Please close the account. I will look elsewhere for service
(03) MKtechb Reah D.O1R: We value your business. So we can assist you further, let me transfer you to one of our account specialists with our Loyalty Team. Please hold a moment while I connect you.
Jim Humphries: You have done nothing to earn my loyalty. Please close the account.
(03) MKtechb Reah D.O1R: One moment please.
(03) MKtechb Reah D.O1R has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
(18-20) Dennis C.BY2: Please give me one moment to review the previous chat session.
(18-20) Dennis C.BY2: I'm sorry about the issue, I'd be glad to send you a smartcard free of cost.
Jim Humphries: Dennis - I doubt that this situation can be resolved. Please close the account and refund any remaining premium. Advise if I have a balance owing and I will settle that. Thanks.
(18-20) Dennis C.BY2: I can also right size your bill to get you to a lower monthly rate.
Jim Humphries: I don't know what that means and this is just a reaction to a number of annoyances that are too lengthy to discuss. The smart card being only one issue. If you can, please tell me why technically you cannot transfer a smart card to another receiver?
(18-20) Dennis C.BY2: The smartcards are linked to the receiver. If it is removed and put in a new receiver, in our computer system, the smartcard is still attached to the old receiver.
(18-20) Dennis C.BY2: We can help you upgrade to newer equipment if you would like.
Jim Humphries: My point exactly - they are linked in your computer system. Why can't you sever that link with the old receiver and form the new link with the replacement receiver in your computer system? Should be child's play for you guys!
(18-20) Dennis C.BY2: Each receiver needs a smartcard to function. If we did that then the receiver you took it out of would not function. It is a bigger issue with leased equipment. I do understand what you're saying though.
Jim Humphries: I own my equipment and I asked to have you deactivate the original receiver then activate the replacement and then transfer the card to the replacement. I do not expect that you will allow me to use the same card in multiple receivers. I am going to throw the original away. It no longer works.
(18-20) Dennis C.BY2: I can expedite a new card out for you. We cannot transfer smartcards at this time.
Jim Humphries: I really do wish to close the account. I am angry and don't want to have to go through this at every turn. I think I can do better elsewhere and wish to take my chances with another service provider.
(18-20) Dennis C.BY2: I understand and apologize. When do you want the channels cut off?
Jim Humphries: You may do that immediately.
(18-20) Dennis C.BY2: Please give me one moment.
(18-20) Dennis C.BY2: You're all set, we regret that we were unable to retain your business today, our hope is that you will allow us to service you again in the future.
(18-20) Dennis C.BY2: How else may I assist you today?
Jim Humphries: Thank you.
Your session has ended. You may now close this window.
