Hi All,
Long time lurker, first time poster.
I have had Dish network since 2002. I always installed my own equipment until Dish changed me to the Eastern Arc (1000.4). Dish came out and switched out my old Dish 500 and 61.5 Dish. As such I have never called tech support: until yesterday.
I experienced total signal loss on both receivers and called Dish once I realized it was not a problem with my DP44 or internal wiring . Dish called for a truck roll. I was told there would be no charge.
After the call today (to re-align the Dish) , I saw my bill had about $11.00 (pro-rated) added to it and a protection plan had been added. I called Customer service and a lady called Annu removed the protection plan and promised to remove the charge. She could not say who authorized the protection plan being added. She also assured me there would be no charge for the service call.
Has anyone experienced this before. I have had Dish for a long time and have always been happy, but I find this kind of sneaky.
Thanks,
Steve
Long time lurker, first time poster.
I have had Dish network since 2002. I always installed my own equipment until Dish changed me to the Eastern Arc (1000.4). Dish came out and switched out my old Dish 500 and 61.5 Dish. As such I have never called tech support: until yesterday.
I experienced total signal loss on both receivers and called Dish once I realized it was not a problem with my DP44 or internal wiring . Dish called for a truck roll. I was told there would be no charge.
After the call today (to re-align the Dish) , I saw my bill had about $11.00 (pro-rated) added to it and a protection plan had been added. I called Customer service and a lady called Annu removed the protection plan and promised to remove the charge. She could not say who authorized the protection plan being added. She also assured me there would be no charge for the service call.
Has anyone experienced this before. I have had Dish for a long time and have always been happy, but I find this kind of sneaky.
Thanks,
Steve