Update receiver software needed

[cailo]

Hello

I need to update my 2800 receiver, as I installed the new card but it says card not inserted properly (error 019)! DN people suggested updating the receiver to solve this problem, and they suggested sending someone to do it! I want to do it myself, and forget about leaving work to be available for the tech to do this silly thing!

I have no idea how to it! I lost my receiver manual that may explain it!

Any one can guide me please! As soon as possible, I want to watch my paid TV again

Appreciated

Cheers

 

[Pepper]

if the receiver is connected properly (receiving signal) just turn it off for 30 minutes.

if the software is old you probably need the old card in there until it successfully updates, then try the new one.

 

[cailo]

Thanks I tried that for 2 hours, with no luck!!! Any further suggestions?

 

[Awohar]

put old card back in. go to menu 6,1,5 and ensure it says without my permission. next go to point dish (menu 6,1,1) and go to checkswitch and then test. after successful test, re-acquire signal and then turn off receiver for 30 minutes.

Trick is to put old card back in, receiver simply won't attempt signal lock without a card it can recognize and it can't recognize that card without that new software.

 

[cailo]

Now, do i have to point the dish to my subscribed channels, or any dish network sat! I think I lost the signal earlier, and I needed to readjust the position of the dish to the closest sat, at least to get signal!
I still can point to my exact sat, but I think I will need to get software update first!!!

I asked dishnetwork, and they suggested sending a tech to update my receiver! I found this to be annoying, to leave work and wait for the tech to come, for something that I can do, or I believe I can!

Many thanks

 

[Pepper]

yes, it has to be receiving a valid signal in order for any of this to work. Make sure your dish is pointed correctly and follow Awohar's instructions.

If that doesn't work, call dish again, and plan to miss some work so they can fix it.

 

[Awohar]

any sat will do except for 118.7, they don't spool software from that one.