Do they tell you to run your own coax and jacks too ?I agree the filter is important that's why I called to have it installed. However, they don't install the filter on the pole. The guy that installed my new outlet went up the pole because he thought my signal was a bit weak. I could see what was up there, it was just a splitter feeding four houses, which he replaced and put a new connector on each of the lines. There were no filters up there and he installed my filter in the gray plastic box on the side of my house where the cable feed comes in and splits off to my outlets. The person I spoke with on the phone said they install the filter where the cable comes into my house next to my splitter so they may need to get into my backyard depending on where that's located (not my case). I get the impression they don't put the filter on the pole. Also, when you start new service with Comcast these days you can actually do a self install. You just go to the office, sign up, they give you the equipment right there and you take it home and hook it up. I see a ton of new customers doing this when I'm waiting in line (or on their couch) at the office.