Upgrading from 1 Disc to 3 Disc. (1 Viewer)

ZachS@DISH

Thread Starter
SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
There seems to be some confusion about upgrading the amount of discs you can have out at a time. You do not need to contact Blockbuster to have this done. DISH customer service reps can take care of this. If you call in and they are having difficulties getting this added, advise the agent to search for Movie Pass. Also if you can PM any of us DIRT agents to get this done.
 

m_ellerbe

Member
Apr 15, 2009
11
0
Louisiana
I tried updating to the 2 disc package and it went through on Dish's programming site. The blockbuster website has not updated and now chat csr tells me it takes 45 days to update!!!!!! My bill has updated and I guess DISH expects me to pay for 45 days worth of this or $7.50 and not get the benefit? I already had the 10 dollar platinum so my new cost is 15 dollars. Phone csr also confirmed wrong price total and told me no price increase for extra disc but that doesn't bother me as much. Unfortunately online CSR chat was rather worthless :( Can someone clarify this please.
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
11
Colorado
I tried updating to the 2 disc package and it went through on Dish's programming site. The blockbuster website has not updated and now chat csr tells me it takes 45 days to update!!!!!! My bill has updated and I guess DISH expects me to pay for 45 days worth of this or $7.50 and not get the benefit? I already had the 10 dollar platinum so my new cost is 15 dollars. Phone csr also confirmed wrong price total and told me no price increase for extra disc but that doesn't bother me as much. Unfortunately online CSR chat was rather worthless :( Can someone clarify this please.

Upgrading the disc package is instantaneously. We select it on your account and it is $5.00 more ($15.00 a month) for the 2 Disc Option and $10.00 more ($20.00 a month) for the 3 disc option. I am sorry you were given incorrect information by the CSR. We will not bill you for a service that is not active on your account.
 

m_ellerbe

Member
Apr 15, 2009
11
0
Louisiana
so when will the blockbustermoviepass website update? it still shows 1 out at time to clarify, the dish website shows the correct 2 out at a time information thanks
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
11
Colorado
so when will the blockbustermoviepass website update? it still shows 1 out at time to clarify, the dish website shows the correct 2 out at a time information thanks
It should update as part of the overnight close out process. If it is not correct tomorrow, PM a DIRT member and we will look into that for you!
 

gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
861
Lower Alabama
Zach actually put me on the 3 out yesterday AM. Just checked movie pass and it shows 1.

 

ohioankev

SatelliteGuys Pro
Jul 25, 2007
626
44
I was helped yesterday

I was helped upgrading yesterday by the DIRT team after getting the runaround by DISH Network Phone Support and Chat Support. However while Zach said he completed the order and gave me the correct prorate for my bill and new monthly price the changes and upgrade to 3 discs at a time haven't shown on dishnetwork.com or blockbustermoviepass.com.
 

EmpireState

SatelliteGuys Pro
Mar 1, 2008
157
0
I tried updating to the 2 disc package and it went through on Dish's programming site. The blockbuster website has not updated and now chat csr tells me it takes 45 days to update!!!!!! My bill has updated and I guess DISH expects me to pay for 45 days worth of this or $7.50 and not get the benefit? I already had the 10 dollar platinum so my new cost is 15 dollars. Phone csr also confirmed wrong price total and told me no price increase for extra disc but that doesn't bother me as much. Unfortunately online CSR chat was rather worthless :( Can someone clarify this please.


I have the Platinum pack as well and upgraded to 2 discs at a time on Saturday and also see the wrong amount on my Dish summary. Mine says $15 but I think it should be $5 for the extra disc. I chatted with Dish online yesterday and was told the summary would be corrected by today but I still see $15 in the total. I'll play the patience game for a few more days and hopefully it will sort itself out.
 

Coach Knight

SatelliteGuys Pro
May 25, 2010
326
3
Wake Forest, NC
2 out at a time is $15...($10 for the former Platinum package...which is now the BB Movie Pass package with one disc out PLUS $5 for the additional disc). If you take the three out at a time it is $20 total...$10 for the base movie pass and $5 each for the two additional discs. Your billing summary is correct.
 

Laddyboy

SatelliteGuys Pro
Dec 12, 2006
3,149
12
Central IL/SW FL/Big Island
I have the Platinum pack as well and upgraded to 2 discs at a time on Saturday and also see the wrong amount on my Dish summary. Mine says $15 but I think it should be $5 for the extra disc. I chatted with Dish online yesterday and was told the summary would be corrected by today but I still see $15 in the total. I'll play the patience game for a few more days and hopefully it will sort itself out.

I think the $15 is correct. All of the prorated billing should show on the statement once it's available. That's how it usually works for me. That's not to say the billing will end up correct. I usually have to wait until the bill is available to check for accuracy.

BBMP (includes Platinum TV) with 1 DVD out is $10.
With 2 DVDs out is $15.
With 3 DVDs out is $20.
 

gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
861
Lower Alabama
Hopefully someone from DIRT will be on soon and we can get them to check.

I also emailed from the Movie Pass site about my issue, but have no reply.
 

king3pj

SatelliteGuys Master
Lifetime Supporter
Jun 7, 2009
9,469
1,730
Michigan
Mine also says I have 1 disk out at a time even though my account page at dishnetwork.com says I have a 2 disk plan.
 

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