I will try to make this short...I had an install for the the 22nd. The installers came to the house and after about two minutes they said they cant do the install becuase they need a 40ft ladder(and we told them it was a 3 storie house when ordering from Voom) he said it was not on his work order. Then he say it would be a week until they could come back(does it take that much effort to go get a ladder???). My sister raised some hell(with the installers and the CSRs at voom) cuase she is better at that then me because this is her house and i am renting the unit under her. I was wondering who could i talk to if i want different installers to come becuase i dont want the same ones to come back becuase they didnt make any effort to really see if they need the ladder other then just looking at the house and then saying they cant do it. So if anyone can help me with info i would be greatfull...and the area is Washington DC
Thanks
Jason
Thanks
Jason