Using on-screen Customer Service via phone line

[Laserich]

Is it just my receiver or is the on-screen Dish Customer Service unreachable? It always says unable to connect, try again later. The phone connection tests OK in the setup menu.

Since I've had Dish and a 722 rcvr, and that's been over a year, I've never been able to actually connect to the on-screen Customer Service, to use the View a Statement or the Add programming option, or whatever.

Not that it's really a necessity, but it's just odd. Maybe nobody uses the CS menu at all. The hokey graphics and clunky menus are way outdated anyway.

 

[KE4EST]

It used to work, but to be honest I haven't tried it my self in a very long time probably 3 or 4 years.

 

[VegasVoomer]

I got the can not connect message last month. I tried again a few hours later and was able to connect and pay my bill so it will work.