I hve been using a VIP211 since its inception... worked fine except for known issue regarding sound... than it stopped receiving satellite 61.5... after checking E* agreed it was a receiver problem and sent a replacement.
Installed the replacement receiver VIP211 yesterday, and since then nothing but problems... sure, it now receives 61.5 but the unit constantly freezes... just showing the top banner and then the screen goes black. Unit has latest software update according to E*. When reset, unit works fine for about 2 to 3 minutes then freezes on screen and only sound comes in..... can no longer change channels, get menu guide.
E* claims it is a software issue and refuses to change receiver until they repair software... no idea how long that will take, could be as long as sever weeks. THIS IS CUSTOMER SERVICE???? Anyone with similar problems?
Installed the replacement receiver VIP211 yesterday, and since then nothing but problems... sure, it now receives 61.5 but the unit constantly freezes... just showing the top banner and then the screen goes black. Unit has latest software update according to E*. When reset, unit works fine for about 2 to 3 minutes then freezes on screen and only sound comes in..... can no longer change channels, get menu guide.
E* claims it is a software issue and refuses to change receiver until they repair software... no idea how long that will take, could be as long as sever weeks. THIS IS CUSTOMER SERVICE???? Anyone with similar problems?