VIP622 TV2 tuner standby problem

[cortilian]

New guy here, be gentle

I have a VIP622 and it's about 8 months old. TV1 works great. No issues anywhere. TV2 has worked great until about a month ago.

When TV2 goes into standby and your looking at the splash screen that says 'hit select to watch tv' I can hit select for sometimes 5 mins or sometime 10 mins before the TV will go out of standby and start working. Now, once it actually goes out of standby it works fine. No problems selecting channels, the guide, using the remote, etc. It's just getting it to come out of the standby.

Now, I went into the TV1 menu and prefrences and change standby to disabled but that, for some reason doesn't affect TV2 going into standby so that didn't help.

It doesn't seem to be a remote problem because once it does actually start working it work fine until the TV goes into standby again.

I called tech support and all they have me do is reset the unit (doesn't help).

I did a search but couldn't find anything relevant. Am I missing something obvious? Any help would be greatly appreciated.

Thanks.

 

[Agonizing Fury]

AFAIK the standby settings are stored seperately for TV1 & TV2, try changing the standby settings from the TV2 remote? I can't be sure about this as my only dual tuner is in single mode, but it's something you could try.

 

[cortilian]

Thanks. I should have written this up in my initial post. The standby option under prefs. for TV2 is greyed out in dual mode so I can't change that. It may be a hardware issue. I may try to get tech support to send me a new unit unless there are some other ideas/suggestions out there.

 

[garys]

You can change the settings but they must be done via tv1 remote.

 

[KAB]

Have you changed the batteries? We were having a similar problem and that was the fix. Don't be deceived that the batteries are OK just because you can power up the TV. UHF signal requires more juice.