I had a professional installer in yesterday to install VOOM HD and was not able to get 921 to read the new DPP44 switch. Currently I had a Dish twin on 110/119 and a Dish Dual on 148 for networks with a DP34 switch with a 921 & 508 receiver. Installer put in a new DPP44 switch, a dish dual on 61.5 with a power inserter. It worked fine on my 508 receiver and read all 4 satellites-but my 921 receiver would not read the 148 satellite. After 2 phone calls with 921 tech support, the installer was still unable to get the 921 to read the 148 satellite and the tech support person told the installer that this is a known issue with 921 that would be corrected with the new software download comming up. The installer left my home with the old switch installed and the DPP44 on standby-and no VOOM.
Is this a know issue with the 921 receiver, or is dish tech support just passing the buck. I really want the VOOM channels and would appreciate any feedback on this.
Is this a know issue with the 921 receiver, or is dish tech support just passing the buck. I really want the VOOM channels and would appreciate any feedback on this.