[VOOM] One Week for a repair technician with Voom???

[ken_ough@yahoo.com]

Many of my friends and neighbors ask me why I have satellite TV=20
service (Voom) and Cable TV service (Adelphia) at the same time.=20=20
The reason is simple. If your Voom service has a problem and you=20
need a repair person to show up, expect to wait at least a week.=20=20
That's right =96 one week. With cable, expect a repair person
out the next day, and at worst, 2 days.

My Voom service has completely gone out. Satellite signal strength=20
at 68 and satellite power at 28. This is probably due to weather=20
conditions. However, these weather conditions have been in our area=20
for the last 3 days, and they expect the same conditions for the=20
next several days. This condition, light rain and fog, is very=20
common in Northern Idaho. I have a 24" dish, and I was told
that with the 24" dish I should not experience these outages.=20
So, now Voom service is completely out and a service technician is=20
scheduled in a week.

What would happen if I did not have cable? I know it's "just
TV". But try explaining that to your wife and kids who want to
watch their favorite shows. Plus, the wife is questioning why we=20
even have Voom service if you can't watch it when you want to
watch it during the winter months.

Anyway, Voom needs to get their service technicians on-board. If an=20
existing customer has an outage, this should be the number one=20
priority for Voom over and above new installs. Voom should never=20
lose an existing customer due to their lack of service.=20=20

My family really enjoys all the HD programs on Voom, including the=20
exclusive channels. However, the competition is very great against=20
Voom. My cable company offers all the local channels in HD, some HD=20
programming (like INHD, HDNet, Discovery, HDMovies, and some Premium=20
Channels), plus a HD DVR (I love the HD DVR!). So, when your Voom=20
system goes out, I would think Voom would want to send someone out=20
immediately and not have the customer wait a week with no service.

Now, how do I talk the family into dropping Cable TV and going=20
exclusively with Voom service?=20=20

Enjoying HD Cable TV under light rain and fog in Northern Idaho=20
(wish I could say the same about Voom)








------------------------

 

[thegrod]

Sounds like the dish has shifted position dur to wind or snow. It's a minor
adjustment in dish position if you still have a 68 signal.
----- Original Message -----
From: <ken_ough@yahoo.com>
To: <VOOM@yahoogroups.com>
Sent: Wednesday, January 19, 2005 12:13 AM
Subject: [VOOM] One Week for a repair technician with Voom???




Many of my friends and neighbors ask me why I have satellite TV
service (Voom) and Cable TV service (Adelphia) at the same time.
The reason is simple. If your Voom service has a problem and you
need a repair person to show up, expect to wait at least a week.
That's right - one week. With cable, expect a repair person
out the next day, and at worst, 2 days.

My Voom service has completely gone out. Satellite signal strength
at 68 and satellite power at 28. This is probably due to weather
conditions. However, these weather conditions have been in our area
for the last 3 days, and they expect the same conditions for the
next several days. This condition, light rain and fog, is very
common in Northern Idaho. I have a 24" dish, and I was told
that with the 24" dish I should not experience these outages.
So, now Voom service is completely out and a service technician is
scheduled in a week.

What would happen if I did not have cable? I know it's "just
TV". But try explaining that to your wife and kids who want to
watch their favorite shows. Plus, the wife is questioning why we
even have Voom service if you can't watch it when you want to
watch it during the winter months.

Anyway, Voom needs to get their service technicians on-board. If an
existing customer has an outage, this should be the number one
priority for Voom over and above new installs. Voom should never
lose an existing customer due to their lack of service.

My family really enjoys all the HD programs on Voom, including the
exclusive channels. However, the competition is very great against
Voom. My cable company offers all the local channels in HD, some HD
programming (like INHD, HDNet, Discovery, HDMovies, and some Premium
Channels), plus a HD DVR (I love the HD DVR!). So, when your Voom
system goes out, I would think Voom would want to send someone out
immediately and not have the customer wait a week with no service.

Now, how do I talk the family into dropping Cable TV and going
exclusively with Voom service?

Enjoying HD Cable TV under light rain and fog in Northern Idaho
(wish I could say the same about Voom)










Yahoo! Groups Links









------------------------