[VOOM] Service Call in Cincinnati: A Tale of Woe

[brazilplayer]

A quick update on this saga:

After I called TYORK's boss (thanks TYORK), the installer did show up
at 4 PM. He found that there was just one cable going into the Voom
receivers. I have 2 receivers. It seems there should have been two
going into each That implies, as he said, I need a 2 new cables put
in. I don't understand this stuff, apparently the Voom should have
never worked with just 1 cable (his version). I know for a fact that
Voom did work (both OTA and satellite part) through Christmas night.
He wanted $60 for each line. At this point I am more than a bit upset.
Either he does not know what he is doing or the initial Voom install
was faulty. Either way I figure, I should not be charged for something
I had paid for in May. So I call Tyork's boss again. I hate to bother
the poor man. But he is the only one that seems to have the authority
to make quick decisions and is quick professional about customer
concerns. Bottom line, he told the installer to do what it takes to
get this job done. The installer claims he needs some switch which he
can only get in Columbus. He is going to come back today. That would
be my 7 1/2 day of service call. Still counting...Keep you all
updated. As I stated before everyone I know finds this hilarious but
we are going to hang in for the ride. Superbowl Sunday still sounds
like a possibility.


--
brazilplayer
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This message was posted via http://www.satelliteguys.us by brazilplayer



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[TYORK]

Bruce Grodner Wrote:
> I would complain to vOOM again. $60 per line is ridiculous. I
> wouldn't
> trust this guy. He may be referring to a multiplexer or switcher but
> either
> way VOOM provides all of this at no additional charge to get the job
> done
> right. if it wasn't done right on the original install by the same
> installer, or install company, as now then VOOM should get a refund
> from
> the original installer or at least get the problem fixed at no
> additional
> cost.
> ----- Original Message -----
> From: "brazilplayer" <satguys2004@yahoo.com>
> To: <VOOM@yahoogroups.com>
> Sent: Tuesday, January 11, 2005 7:27 AM
> Subject: [VOOM] Service Call in Cincinnati: A Tale of Woe
>
>
> >
> >
> > A quick update on this saga:
> >
> > After I called TYORK's boss (thanks TYORK), the installer did show
> up
> > at 4 PM. He found that there was just one cable going into the Voom
> > receivers. I have 2 receivers. It seems there should have been two
> > going into each That implies, as he said, I need a 2 new cables put
> > in. I don't understand this stuff, apparently the Voom should have
> > never worked with just 1 cable (his version). I know for a fact that
> > Voom did work (both OTA and satellite part) through Christmas night.
> > He wanted $60 for each line. At this point I am more than a bit
> upset.
> > Either he does not know what he is doing or the initial Voom install
> > was faulty. Either way I figure, I should not be charged for
> something
> > I had paid for in May. So I call Tyork's boss again. I hate to
> bother
> > the poor man. But he is the only one that seems to have the
> authority
> > to make quick decisions and is quick professional about customer
> > concerns. Bottom line, he told the installer to do what it takes to
> > get this job done. The installer claims he needs some switch which
> he
> > can only get in Columbus. He is going to come back today. That
> would
> > be my 7 1/2 day of service call. Still counting...Keep you all
> > updated. As I stated before everyone I know finds this hilarious
> but
> > we are going to hang in for the ride. Superbowl Sunday still sounds
> > like a possibility.
> >
> >
> > --
> > brazilplayer
> >
> ------------------------------------------------------------------------
> > This message was posted via http://www.satelliteguys.us by
> brazilplayer
> >
> >
> >
> >
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
> >
> >
> >
>
>
>
> ------------------------

Brialplayer
If he come back and tries to charge you for the diplexer call my boss
again. He should not charge you any of this.

Tyork


--
TYORK
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This message was posted via http://www.satelliteguys.us by TYORK



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