WANTED: Your Thoughts on DISHONLINE.COM

[Scott Greczkowski]

PLEASE NOTE - THIS THREAD IS NOT A DISCUSSION THREAD - THIS THREAD IS AN INFORMATION COLLECTING THREAD ONLY

I have been talking with the powers that be who created and operate the new DISHONLINE.COM website.

They are looking for feedback on DISHONLINE.COM so they can make it better. While the site has officially launched DISH is not currently advertising the site. They want folks like SatelliteGuys members to kick the tires and report what they like, what they don't like and ideas how to make it better.

They want it to make it so good that when they start advertising the service they want new users to say WOW when the login and use it.

So please leave your feedback to the following questions below. AGAIN THIS IS NOT A DISCUSSION, we just want your feedback. PLEASE ONLY CURRENT DISH NETWORK CUSTOMERS ONLY.

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

6) Please tell us what you like about DISHONLINE.COM

7) Please tell us what you don't like about DISHONLINE.COM

8) Please tell us what features you want to see added to DISHONLINE.COM

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

Thanks for your feedback guys! This is YOUR CHANCE to help shape the future of DISHONLINE.COM and make it the ultimate entertainment portal for all DISH Network customers.

Thank you again!

 

[parp]

Still can't get past the

"We're sorry, but something went wrong. "

screen.

Have tried different computers, different browsers, emptied caches, deleted dish & sling cookies. Tried Macs & PCs from home & work.

 

[bookworm370]

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

4 - A very well thought out, visually appealing and comfortable site to use. Cannot give it a 5 as it heavily uses FLASH and will fail miserably on iPad's and iPhones. They need to use HTML5 before launch or they will miss a very large audience that would want to use this great graphic interface from a nice portable pad device.

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

5 - Very intuitive. May want to consider that some of the nav links are just links. Would be hard to make out and hit using a touch screen device like an iPad, Android tablet, etc.

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

1 - Impossible, it refused to load any of my DVR's even though it showed them. It just went into a continuous 'Refreshing' status.

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

1 - Again, impossible to use. Using Firefox (MAC) 3.6.8

6) Please tell us what you like about DISHONLINE.COM

Appealing interface.

Online network programming works and seems to be very nice.

Auto-complete feature of the search box is very nice so you can see shows as you type them.

7) Please tell us what you don't like about DISHONLINE.COM

Same issues as with the old web site where if there is no response from the DVR or slingbox it just hangs.

When you preview a show, there the PAUSE button does not work. No way to stop the streaming without exiting the page.

TV Listings page does not populate all listings. Many channels are blank.

8) Please tell us what features you want to see added to DISHONLINE.COM

Have to see the remote control of the DVR's work first before I can answer this one.

Add preferences back like in previous version so it recommends shows in genres you care about or networks you can mark in priority.

Ability to search for 'NEW' shows as well as HD only. Eg. ignore reruns, but show me 1st run shows, or when the next season episode of a show is scheduled to start.


9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

Support for Firefox or MAC.
Remove FLASH
Change Hyperlinks to icons


10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

All in all, great work by some obviously talented designers

 

[rdinkel]

Picture quality is lacking. Lots of brief freezes and jumps.

 

[skyviewmark]

Support Android.....

 

[Bonneville44]

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.
2 - how is this different from content I can fins anywhere on the web

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM
4- saw no problems here

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM
1- I was looking for actual exclusive to dish subscriber content (and not just the premium channels)
4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM
n/a no DVR
5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?
n/a no sling/922
6) Please tell us what you like about DISHONLINE.COM
it seems like a good idea
7) Please tell us what you don't like about DISHONLINE.COM
it seems like i already get all this stuff for free on the web elsewhere (not premium channels)
8) Please tell us what features you want to see added to DISHONLINE.COM
exclusive content for subscribers.... i want to watch all my USA, tnt, etc, etc, etc

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?
sounds like the interface for some

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

 

[Bonneville44]

10. the future of iptv isn't clips.. its another delivery system altogether. this seems shortsighted, but could help them save on receivers (if it costs them), by letting home networks do the job of other televisions past the first.

 

[BigFella]

I have not been able to get it to work for me. I can log on, but it references my old 622 and Slingbox for "My DVR". Gets stuck on "Refreshing". I've chatted with Tech Support and was told that it would be fixed within 48 hours. That was a week ago.

I currently use a 722 with a Slingbox HD Pro hooked up to it.

 

[Hall]

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

Impossible (that is, for my local channels). I have no idea what those stations are. Yes, I could look them up if I cared, but.... Not news to most of us, but see attached image.

Hey, maybe this means I get distant locals !!??

These must be confused stations though... Why is "News 4 at 4pm" on a 7pm ? Or "News 13 at 5PM" on at 8pm ?

 

[Scott Greczkowski]

Parp, thanks for letting me know about your issue. I may need to contact you via PM so that the DISHONLINE.COM staff can fix your account. I am waiting to hear back from whom I should be sending these issues to.

Hall, some possible good news on your issue. I actually worked with the DISHONLINE team last week and all weekend on that issue feeding them data and I am told they found the cause of the issue and hope to have a fix in place in about a week.

Once again no discussion please, but do keep the feedback coming.

Thanks guys and gals!

 

[scottbakertemp]

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.
3

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM
4

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM
2

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM
5 - it's too easy as there's no recording options at all

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?
the only way I could see to do this was to view a recording then go to the guide and click on a show

6) Please tell us what you like about DISHONLINE.COM
- this site seems to be more reliable than the dish.sling.com site as far as whether the site loads and/or connects to my 922
- the design is attractive

7) Please tell us what you don't like about DISHONLINE.COM
- as far as layout and navigation - I much prefer using the dish.sling.com site over this
- there's no recording options (if they're in there, I don't see them)
- I wish flash was not used. Flash is a resource hog, even on my quad core PC. Adobe is so sloooooooooooooooowwwwwwwwwwwwwwwwww in supporting new hardware and software. You guys will probably replace the site 5 more times before adobe supports 64 bit IE.

8) Please tell us what features you want to see added to DISHONLINE.COM
- the ability to sling recorded shows without the 4:3 cropping (the site is unusable without this feature)
- there's no way to find a show, unless you know the name of the show or at least what network it's on.
- unless the show you're looking for comes up first on the "shows" or "networks" page, it can take a long time to look for something. The filters on the dish.sling.com site are so much faster. This could easily be solved by adding a filters page.

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?
- as far as I can tell, there's no way to close the video of whatever your watching, without going to another page on the site.
- the video quality isn't as good as using the "auto" setting on dish.sling.com
- ESPN isn't one the available networks on the "networks" page and doesn't seem to be included in the search results either. The only way to find ESPN shows is to look through every time slot on the tv listings.
- scrolling down the "tv listings" takes forever. this is much faster on the dish.sling.com site.

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?
- it would be nice to not have to scroll down so far to see all the dvr timers
- There's nothing wrong with the look and feel of dish.sling.com. The problem with the site is reliability. I would much prefer to see resources put into fixing the reliability of dish.sling.com then changing the layout so that people see more eye candy. I'm sure all the eye candy looks good in a board meeting, but in the end it just slows down the user experience.

 

[TalonDancer]

[....
1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

6) Please tell us what you like about DISHONLINE.COM

7) Please tell us what you don't like about DISHONLINE.COM

8) Please tell us what features you want to see added to DISHONLINE.COM

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?....

1) 1 -- I view most online content on a iPhone. Requiring Flash makes this part of the site nearly useless.
2) 5 -- Not problems navigating the site.
3) 4-- I can easily find content, I just can't view most of it (i.e. need Flash).
4) 1 -- The channels listed bear only a passing resemblance to the ones to which I sub. The highest channel in the list is 884 -DUH. OTOH I can set recordings on the handful of channels that are both in the list and in my sub, which aren't very many
5) Not applicable - I don't have anything that can Sling and probably won't anytime soon.
6) Nice idea....
7) The requirement for FLASH for nearly all online content and the flawed implementation of Dish Remote Access that makes the whole site useless for me.
8) None just fix the stuff that is already there.
9) Fix the Dish Remote Access part so I can program my timers on all the channels to which I subscribe. And if my some minor miracle you could get Hulu to not require FLASH, the rest of the site might be useful too.

Talon Dancer

 

[Gbo]

Please bring back the recent account transactions. :rant:


So I can see the ppv my kids have ordered. It was nice to know ahead of time what new charges (PPV) would be on my bill. I know I can look them up on the system but online works better.

 

[Finnigan]

Like to SEE! No 10

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

MAYBE IT IS COMING! But, when I signed into DISHONLINE (based on the name) I expected to be able to view every channel I have subscribed to on my computer.

That would make sense, based on the name of your new service.

Is this something you plan in the future?

Right now, you seem to be offering the same things that Dish Remote Access offers (control of your DVR).

Finnigan

 

[ralfyguy]

That's what I thought it would be also.

 

[flyingsquirrel]

PLEASE NOTE - THIS THREAD IS NOT A DISCUSSION THREAD - THIS THREAD IS AN INFORMATION COLLECTING THREAD ONLY

I have been talking with the powers that be who created and operate the new DISHONLINE.COM website.

They are looking for feedback on DISHONLINE.COM so they can make it better. While the site has officially launched DISH is not currently advertising the site. They want folks like SatelliteGuys members to kick the tires and report what they like, what they don't like and ideas how to make it better.

They want it to make it so good that when they start advertising the service they want new users to say WOW when the login and use it.

So please leave your feedback to the following questions below. AGAIN THIS IS NOT A DISCUSSION, we just want your feedback. PLEASE ONLY CURRENT DISH NETWORK CUSTOMERS ONLY.

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

2--because it is promising, but I can't get past the fact that Dishonline can't see my receiver but remote access can.

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

1-Maybe I am old, but it is incomprehensible. The iPhone app for remote access is difficult. Dishonline is much worse.

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

1


4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

1-I can't through Dishonline, because it can't find my reciever. as I mentioned above, remote access can, but Dishonline can't. This makes no sense.


5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

1-Don't have one. Would love to get the extender. Been waiting all year. The fact that Dishonline does not work is giving me pause.

6) Please tell us what you like about DISHONLINE.COM

It's pretty.


7) Please tell us what you don't like about DISHONLINE.COM

See 9 below.

8) Please tell us what features you want to see added to DISHONLINE.COM

I would like to be able to use Dishonline to view programming (including programming on my DVRs) remotely while travelling, in another room in my house, etc.

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

It does not work. At all. At least not for me. Also, one of my main uses for it would be my iPhone. This is a problem because Dishonline appears to require flash, and the iPhone does not do flash. This is disappointing because the iPhone Remote access app works so well once you figure out how it wants you to do things.

I have not gotten one minute of Dishonline programming to play on any of my Macs or my iPhone. Not one. Also, it does not give me access to things that I have access to (Starz, etc.)

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

Dish remote access works great, and I expected dishonline to work as well. I have been very disappointed so far. NOTHING works. At least not for me. IS my connection too slow? I don't know. Does it not work with Macs? Don't know that either. (I just tried Parallels and XP and that does not work for me either).

I am a computer programer and support person. I know this stuff is complicated. I would like to help and I think it will be very cool WHEN it works. But it's not ready.

T

 

[Doug Moore]

Here's my input Scott...

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

4 - Well organized site, simple to use and access. Look forward to the transition

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

5 - Intuitive site layout

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4 - Would love to see more of Dish Network's content moved over to this site, particularly the account maintenance section

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

N/A

6) Please tell us what you like about DISHONLINE.COM

7) Please tell us what you don't like about DISHONLINE.COM

8) Please tell us what features you want to see added to DISHONLINE.COM

Move over the acct maintenance section of Dish's site.

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

Thanks for your feedback guys! This is YOUR CHANCE to help shape the future of DISHONLINE.COM and make it the ultimate entertainment portal for all DISH Network customers.

Thank you again![/QUOTE]

 

[Doug Moore]

Here's my input Scott...

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

4 - Well organized site, simple to use and access. Look forward to the transition

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

5 - Intuitive site layout

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4 - Would love to see more of Dish Network's content moved over to this site, particularly the account maintenance section

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

N/A

6) Please tell us what you like about DISHONLINE.COM

7) Please tell us what you don't like about DISHONLINE.COM

Movie viewing froze when I simply paused, then unpaused. Had to reload the page, then wait through two series of commercials to get back to the point that it froze.

8) Please tell us what features you want to see added to DISHONLINE.COM

Move over the acct maintenance section of Dish's site. Clear listing of the programming my account can access, and the ability to hide the rest.

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

Thanks for your feedback guys! This is YOUR CHANCE to help shape the future of DISHONLINE.COM and make it the ultimate entertainment portal for all DISH Network customers.

Thank you again![/QUOTE]

 

[snissen]

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.

2: I can't even tell what the site is for. Is it for ordering programming? advertising? finding out what's coming up?

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

5: I can navigate, I just don't see anywhere to go that offers anything useful

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

2: I don't see anything worth looking for

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

1: I couldn't even find this function

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

3: I don't have these boxes, but at least I did see this function

6) Please tell us what you like about DISHONLINE.COM

It's not too distracting.

7) Please tell us what you don't like about DISHONLINE.COM

I can't find anything useful. All I see are pictures and videos that are slow to load--I can't see any text that tells me what's going on.

8) Please tell us what features you want to see added to DISHONLINE.COM

How about a text-based, non-graphical alternative user interface?

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

The pictures and videos are worthless--they are so slow to load, and they don't tell me anything.

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

 

[zman]

1) On a scale of 1 to 5 (1 being the worst and 5 being the best) what do you rate DISHONLINE.COM as far as its overall rank.
1 - THe part where it connects to my reciever only works about 1% of the time (have a 622) even though my receiver shows all is well. Have a feeling it has something to do with port conflicts with my home server but cannot find any details on what ports Dish uses.

2) On a scale of 1 to 5 how easy is it for you to navigate DISHONLINE.COM

4

3) On a scale of 1 to 5 how easy is it for you to find what your looking for on DISHONLINE.COM

4

4) On a scale of 1 to 5 how easy is it for you to program remote DVR timers via DISHONLINE.COM

1- See comment above - does not work most the time.

5) On a scale of 1 to 5 How easy is it for you to view live television via your Slingbox or 922?

1- Have a 622 with external sling so this does not work.

6) Please tell us what you like about DISHONLINE.COM

Good idea if it worked well.

7) Please tell us what you don't like about DISHONLINE.COM

See number 1 above.

8) Please tell us what features you want to see added to DISHONLINE.COM

Just make it work would be nice. A blackberry app would be good too.

9) Please tell us what needs to be fixed at DISHONLINE.COM to make the site a better experience for all?

Needs to work and connect to the receiver every time!

10) Do you have any other comments of thoughts on DISHONLINE.COM that the team would be interested in hearing?

I think you should do better testing before releasing things like this. Also dont assume we all can afford the newest receivers.