What does this mean?

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george99

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Dec 27, 2007
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I now have this message when I login to DTV's website:

We're sorry, but because of your base package you cannot change your programming online. Please call Customer Service at 1-800-DIRECTV.

I used to be able to see all my packages, equipment, etc. Now I got this instead.
 
Jimbo

Jimbo

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I now have this message when I login to DTV's website:

We're sorry, but because of your base package you cannot change your programming online. Please call Customer Service at 1-800-DIRECTV.

I used to be able to see all my packages, equipment, etc. Now I got this instead.

Is this when you log in, or when your looking at your programming ?

I just went into look at mine and it worked, might want to try again, maybe they were doing some maintenance.
 
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texasbrit

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Apr 12, 2006
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If you have a base package that is no longer offered, you will probably get this message.
 
Jimbo

Jimbo

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texasbrit said:
If you have a base package that is no longer offered, you will probably get this message.

Makes sence if your package is the lowest available, but what if he wants to upgrade to a better package, can he not do that without calling in ?

Sent from my Samsung Epic using SatelliteGuys
 
raoul5788

raoul5788

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I have TC+, which is an expired package. Oddly enough, I get all of the hd channels from the Choice Extra package. I had no problem logging in. Perhaps george99 will come back and tell us which package he has.
 
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george99

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Dec 27, 2007
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It happened several times yesterday throughout the whole day.
I have the Premier package, HD, DVR, and The package with the few extra HD channels (I forgot the name of it).
I still see this message today.
 
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george99

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Dec 27, 2007
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Well, forget it. The message is now gone, and the normal stuff is now showing. Thanks for the replies!
 
raoul5788

raoul5788

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Hmm, just one of those Twilight Zone moments I guess!
 
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Nite

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I just got that this morning as well. I was trying to add on the free HD Extra Pack thing (generally I don't find it worth it to add and remove it every 3 months, but there's something I want to DVR, so I decided to add it) and got that message. So I tried to call customer service like it says and got the message that customer service is only open 8AM - 10PM local time.
On a hunch, before calling back at 8:30AM, I tried online again and it worked. I wonder if it's related to the service center not being open?
 
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