What happened to "My Contracts" under "My Account"?

E

empiretc

Thread Starter
SatelliteGuys Pro
Mar 4, 2008
1,657
51
It used to be there. Where did it go? Why was it taken away? Seems a little shady not wanting customers to see how much longer they are under contract. Isn't it a waste of time having to call and verify?
 
Last edited:
MattG@DISH

MattG@DISH

SatelliteGuys Pro
Dec 30, 2010
3,871
230
Denver, Colorado
I don't see anything on my account either (wasn't aware that we had that info on our website), but if you want to PM me I'll get you the info, and save you a phone call.
 
C1787GJ

C1787GJ

SatelliteGuys Pro
May 19, 2005
251
0
MASSACHUSETTS
It was there after the website was updated a few months ago. About a month after it being up another smalled update appeared to remove it... I also liked having that info on the website.
 
MikeD-C05

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
27,029
17,729
Nederland , Texas
Maybe DISH doesn't want subs knowing if they are in contract or not. Then you could actually plan your exit as a sub and go to the competition. Out of sight ,out of mind so to speak.
 
BBCInc

BBCInc

On the dry and dusty road
Feb 23, 2009
470
18
Colorado
There may be a less underhanded explanation. The information under My Contracts was seemingly never right on my account. I had done an HD upgrade w/receiver and had a 2 year commitment that never showed up. Dish might have thought that no information was better than potentially erroneous information.
 
C1787GJ

C1787GJ

SatelliteGuys Pro
May 19, 2005
251
0
MASSACHUSETTS
There may be a less underhanded explanation. The information under My Contracts was seemingly never right on my account. I had done an HD upgrade w/receiver and had a 2 year commitment that never showed up. Dish might have thought that no information was better than potentially erroneous information.

Have you actually contacted Dish since then to find out if you are in a contract?
 
E

empiretc

Thread Starter
SatelliteGuys Pro
Mar 4, 2008
1,657
51
Dish might have thought that no information was better than potentially erroneous information.

That may be true, but if it is, it is completely inexcusable for a company like dish. Just like the incorrect channel listings of the packages on their site. At first I thought they could be honest mistakes, but they remain that way. People sign on thinking they will get certain channels, and then find out they would need to upgrade to a higher package in order to receive them since the listing on the website is incorrect. Now, they have customers under contract! Shady.. You would think they would have fixed that after all these years.

I am thinking like MikeD. Seems at first they thought it would be a good idea to provide contract information to their customers, but then realized people are leaving and they want to make it that much harder for people to plan an exit.


Shady....Shady....
 
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,520
19,764
Northern VA
I'm with BBCInc on this one. No need to always see evil intent. That's the path to the funny farm.
 
MikeD-C05

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
27,029
17,729
Nederland , Texas
Maybe somebody could call & ask the funny farm(DISH) themselves, as to why they no longer post the contract times.;)
 
SandFarmer

SandFarmer

SatelliteGuys Pro
Pub Member / Supporter
Mar 21, 2009
1,388
655
The Beach.
That may be true, but if it is, it is completely inexcusable for a company like dish. Just like the incorrect channel listings of the packages on their site. At first I thought they could be honest mistakes, but they remain that way. People sign on thinking they will get certain channels, and then find out they would need to upgrade to a higher package in order to receive them since the listing on the website is incorrect. Now, they have customers under contract! Shady.. You would think they would have fixed that after all these years.

I am thinking like MikeD. Seems at first they thought it would be a good idea to provide contract information to their customers, but then realized people are leaving and they want to make it that much harder for people to plan an exit.


Shady....Shady....
+1
It makes perfect sense:
Bad Contract Info
Bad Line Up Info
and
Bad Guide Info (completely inexcusable also)
. . . a triple play.

The one place that it would be really bad not seeing, having it hidden, the erroneous info would on the guide. But then knowing sooner that you have to figure it out on your own means less of a chance so missing programs.

The Upgrade info that was in my account for years, disappeared last February. It said I could upgrade. But now I am not sure. Last upgrade was Sept 2008 to HD.
 
E

empiretc

Thread Starter
SatelliteGuys Pro
Mar 4, 2008
1,657
51
Yeah, it just seems like they want you to call or chat for even the smallest issue. It's a real PITA and doesn't make much sense considering their retention department has been somewhat laissez-faire as of late.
 

Similar threads

jerryez
Replies
10
Views
2K
steve4810
steve4810
S
Replies
1
Views
1K
steve617
S
T
Replies
10
Views
2K
retiredTech
retiredTech
H
Replies
1
Views
1K
cjwct
cjwct
OkSatPro
Replies
4
Views
1K
chadzx11
C

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top