HDTV Rookie is correct. It's not about the phone number that was called. It's about civility and respect that comes with professionalism in customer service. In my company, we get a lot of calls from people who do not have the right department. Common sense says to help the customer in any way we can, even if we have to take a few moments to help transfer the call to the appropriate department. For some here to think that what JJ did was the correct way to do business is mind boggling!
Bubba04
Bubba04
