When will they fix ext HDD (1 Viewer)

ChadT41

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Apr 20, 2014
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Mesa, Az
Does it meet the specs(first question always). Do you get a pop up plugging it in and unplugging it? Have you had a DIRT member send a hit to it?
 

JS_racer

SatelliteGuys Pro
Mar 18, 2007
287
70
Twin Cities MN
my 722k saw my ehd no problem.
can try plugging the ehd into the 722k, if nothing seen then do a hard reset on the 722k, pull the power cord from the wall, let it reboot, it might be seen then.

i had to do that, a holding power button might work too, didn't try, to get my 722k to see my ehd after unplugging it to test on my Hopper 3, then plugged the usb back in, it didn't see it.
not sure if this helps, but worth a try
 

JS_racer

SatelliteGuys Pro
Mar 18, 2007
287
70
Twin Cities MN
How do you have a Hopper 3 and a 722. I thought only a 211 was allowed on the same account with a Hopper 3.

Me ??? I have a newer hopper 3 setup, and my old equipment is offline now. I had some shows on the ehd not seen by the hopper 3 before updating the software. I connected the ehd back to the 722k sitting and not connected to the dish..

So only the H3 was working for service, but the old 722 can still use the DVR without a signal.
The 722 is now unplugged and waiting for shipping boxes, since my h3 can now see the ehd.
 

Troch77

SatelliteGuys Pro
Apr 4, 2015
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Southern PA
Me ??? I have a newer hopper 3 setup, and my old equipment is offline now. I had some shows on the ehd not seen by the hopper 3 before updating the software. I connected the ehd back to the 722k sitting and not connected to the dish..

So only the H3 was working for service, but the old 722 can still use the DVR without a signal.
The 722 is now unplugged and waiting for shipping boxes, since my h3 can now see the ehd.
Surprised the Tech wouldn't have just taken the 722 with him.
 

whatchel1

Thread Starter
SatelliteGuys Master
Sep 30, 2006
9,099
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Great High Plains
my 722k saw my ehd no problem.
can try plugging the ehd into the 722k, if nothing seen then do a hard reset on the 722k, pull the power cord from the wall, let it reboot, it might be seen then.

i had to do that, a holding power button might work too, didn't try, to get my 722k to see my ehd after unplugging it to test on my Hopper 3, then plugged the usb back in, it didn't see it.
not sure if this helps, but worth a try
Done more than once.
 

whatchel1

Thread Starter
SatelliteGuys Master
Sep 30, 2006
9,099
48
Great High Plains
Just had a long discussion on the ext HDD problem. After way too much time w/a tech support CSR. I asked for the supervisor and found out that it is a S/W issue. Her is what she told me.
I am showing that we do have a estimated resolve date of 2/2 which is going to be not this Thursday but the following Thursday on that date you should get new software pushed to your equipment that should resolve the technical issue you are currently having with your hard drive.
So nothing can be done till then unless DIRT can push the S/W fix now.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
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... So nothing can be done till then unless DIRT can push the S/W fix now.

The DIRT folks are good but to get new software completed, beta tested and pushed to a particular receiver is a little more than should be expected and way above their pay grade. :biggrin
 
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