When will they fix ext HDD

[whatchel1]

Still can't see my ext HDD. It's been weeks since I've been able to access the ext HDD. When will they fix the issue for us 722 users?

 

[ChadT41]

Does it meet the specs(first question always). Do you get a pop up plugging it in and unplugging it? Have you had a DIRT member send a hit to it?

 

[JS_racer]

my 722k saw my ehd no problem.
can try plugging the ehd into the 722k, if nothing seen then do a hard reset on the 722k, pull the power cord from the wall, let it reboot, it might be seen then.

i had to do that, a holding power button might work too, didn't try, to get my 722k to see my ehd after unplugging it to test on my Hopper 3, then plugged the usb back in, it didn't see it.
not sure if this helps, but worth a try

 

[jerryez]

How do you have a Hopper 3 and a 722. I thought only a 211 was allowed on the same account with a Hopper 3.

 

[JS_racer]

How do you have a Hopper 3 and a 722. I thought only a 211 was allowed on the same account with a Hopper 3.

Me ??? I have a newer hopper 3 setup, and my old equipment is offline now. I had some shows on the ehd not seen by the hopper 3 before updating the software. I connected the ehd back to the 722k sitting and not connected to the dish..

So only the H3 was working for service, but the old 722 can still use the DVR without a signal.
The 722 is now unplugged and waiting for shipping boxes, since my h3 can now see the ehd.

 

[Troch77]

Me ??? I have a newer hopper 3 setup, and my old equipment is offline now. I had some shows on the ehd not seen by the hopper 3 before updating the software. I connected the ehd back to the 722k sitting and not connected to the dish..

So only the H3 was working for service, but the old 722 can still use the DVR without a signal.
The 722 is now unplugged and waiting for shipping boxes, since my h3 can now see the ehd.

Surprised the Tech wouldn't have just taken the 722 with him.

 

[JS_racer]

Was an independent contractor dish sent out. He said dish does not allow them to take them??
Sitting on a 722,612 and 211

 

[pattykay]

Was an independent contractor dish sent out. He said dish does not allow them to take them??

That is news to me. The Dish installer took my ViP722k when I upgraded to a Hopper in 2015.

 

[JSheridan]

That is news to me. The Dish installer took my ViP722k when I upgraded to a Hopper in 2015.

Independent contractors and retailers leave the receivers with the customers. Always have.

 

[whatchel1]

Does it meet the specs(first question always). Do you get a pop up plugging it in and unplugging it? Have you had a DIRT member send a hit to it?

Yes, been on the unit for years.

 

[whatchel1]

my 722k saw my ehd no problem.
can try plugging the ehd into the 722k, if nothing seen then do a hard reset on the 722k, pull the power cord from the wall, let it reboot, it might be seen then.

i had to do that, a holding power button might work too, didn't try, to get my 722k to see my ehd after unplugging it to test on my Hopper 3, then plugged the usb back in, it didn't see it.
not sure if this helps, but worth a try

Done more than once.

 

[whatchel1]

Just had a long discussion on the ext HDD problem. After way too much time w/a tech support CSR. I asked for the supervisor and found out that it is a S/W issue. Her is what she told me.
I am showing that we do have a estimated resolve date of 2/2 which is going to be not this Thursday but the following Thursday on that date you should get new software pushed to your equipment that should resolve the technical issue you are currently having with your hard drive.
So nothing can be done till then unless DIRT can push the S/W fix now.

 

[JSheridan]

... So nothing can be done till then unless DIRT can push the S/W fix now.

The DIRT folks are good but to get new software completed, beta tested and pushed to a particular receiver is a little more than should be expected and way above their pay grade.

 

[mrc54]

Yes I wonder when they will fix my external hard drive problem with my 722K. It wont recognize the hard drive. And yes. I had a hard hit. CSR are clueless.