The other day I tried to log onto my DTV web site and was shown a banner saying there is a system failure so try again later or call this number" I waited till the next dad and tried again with the same results. I called the number and got a person at AT&T U-Verse site who didn’t have a clue about the workings of DTV. We went around and around for a while and seeing that he didn't / couldn’t know what the problem was I said thank you. I called an old DTV support number and got a DTV person who told me that they are working on the problem and it was fixed shortly after. FYI if you have a problem and you call either AT&T or DTV you need to check which side of this company you are talking to.