Who to contact about incorrect guide data?

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Thread Starter
SatelliteGuys Pro
Jun 1, 2004
482
0
Phoenix
Ever since the switch from daylight savings time earlier this month I noticed that a program I have set to record each week stopped working. The Daily Schedule showed the timer was skipped because the event didn't exist. I checked with program's originator (BYUTV) and see that their online schedule shows the program as being broadcast at it's normal 9:30am time. I tuned in live today and see that the program is indeed showing at 9:30am as it always has but the guide doesn't have it listed. Instead it shows the previous program going a full hour when it should only be a half hour.

Is there a company that handles the guide data that DISH uses or would it be better to contact BYUTV to get the guide data corrected?
 
D

Deadlocked

SatelliteGuys Pro
Ever since the switch from daylight savings time earlier this month I noticed that a program I have set to record each week stopped working. The Daily Schedule showed the timer was skipped because the event didn't exist. I checked with program's originator (BYUTV) and see that their online schedule shows the program as being broadcast at it's normal 9:30am time. I tuned in live today and see that the program is indeed showing at 9:30am as it always has but the guide doesn't have it listed. Instead it shows the previous program going a full hour when it should only be a half hour. Is there a company that handles the guide data that DISH uses or would it be better to contact BYUTV to get the guide data corrected?



I first would check your favorite online TV guide (I use Zap2It) if that data is reading correct contact Dish. If that is reading wrong contact BYUTV.
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,682
4,013
Fishers, IN
It is most likely a communication problem between the channel and Tribune Media, the company that maintains the guides.
 
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