Yellow Card - Heads Up! (1 Viewer)

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ERSanders

Thread Starter
SatelliteGuys Pro
Mar 3, 2004
394
47
Fairport, NY
Yesterday I got two yellow cards for my two 721s. When I put them in today everything went fine EXCEPT that on one of the units my password was deleted resulting in NO LOCKS on the system.

I don't know why this happened but I suggest that all upgraders add a double check to their install process.
 
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TNGTony

Unashamed Bengal Fan
Sep 7, 2003
10,019
803
Cincinnati, Ohio, USA
I got my yellow card for my 721 on Tuesday this week. Everything went off without a hitch. However, keep in mind that when they say it takes 15 minutes for the system to update, they mean every bit of 15 minutes.

See ya
Tony
 

ken

SatelliteGuys Pro
Sep 8, 2003
296
0
Got my card too. Just hope I don't lose any recordings. I DO NOT TRUST anything E* does anymore when it comes to software.
 

Big Bob

SatelliteGuys Pro
Oct 4, 2003
220
4
ken said:
Got my card too. Just hope I don't lose any recordings. I DO NOT TRUST anything E* does anymore when it comes to software.
Heck, I barely trust the software I write :)
 

SatinKzo

Supporting Founder
Supporting Founder
May 22, 2004
6,232
83
Louisiana
My update went fine, other than taking 40 minutes on hold to get someone. I even called the regular number on my cell and still was on hold when the first line picked up. Then of course it took 20 minutes to get all my programming authrorized.
 

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,220
16,180
Nederland , Texas
Put both of my new smart cards in my 2 721s and then it rebooted and I called the # that the paper said to. I then gave my new smart card #s and the receiver #s and she activated them. Less than 5 minutes later I had all my programming. Worked just fine. I wonder if the 500 series dvrs are next and the 301s after that? That might be a problem on my second account. My Aunt wouldn't know how to do a smart card change out. She is also 7 hours away in Arkansas.
 

viqventeur

SatelliteGuys Family
Nov 1, 2004
47
0
San Diego
301 yellow card

I hooked up a 301 yesterday. The customer had a new yellow card. I called the number on the letter and entered the code. The said it would take about 15 minutes for the "Smartcard Replacement" screen to disappear and return to normal programming. It did take that long but everything worked fine.
 

Tony S

SatelliteGuys Pro
Lifetime Supporter
Sep 7, 2003
1,483
894
Hills of Eastern CT
I got my new yellow card (for my 501) a couple of weeks ago. I used the E* web site to activate it. The card upgrade went OK, except that my local channels and my distant nets did not transfer over (AT120, HBO and Superstations were OK).

I had to call in, and then go thru the procedure that the CSRs make you do before they will give you a rehit (system reset, check switch, etc). I had already done all of those things but the CSR made me do them again anyway. After that they sent my 501 a rehit and all was OK.
 

luckycat

Supporting Founder
Supporting Founder
Sep 9, 2003
291
0
Michigan
Got my yellow card for the 721 on Friday, called Dish (which seemed to go to an Indian call center, not sure), I had to reboot the 721 a couple of times (they told me to) because kept getting "Receiver not authorized" message. As you know it takes a while to reboot the 721. The CSR with her accent kept asking "What do you see now on the screen?" while rebooting, it was getting annoying.

Total process took about 15-20 minutes.
 

SatinKzo

Supporting Founder
Supporting Founder
May 22, 2004
6,232
83
Louisiana
luckycat said:
Got my yellow card for the 721 on Friday, called Dish (which seemed to go to an Indian call center, not sure), I had to reboot the 721 a couple of times (they told me to) because kept getting "Receiver not authorized" message. As you know it takes a while to reboot the 721. The CSR with her accent kept asking "What do you see now on the screen?" while rebooting, it was getting annoying.

Total process took about 15-20 minutes.

yeah, I wish they realized how long that system takes to start up. What do you see now constantly is annoying. Even worse with my 921.

Hey Tony, you said you used the website, where did you do that at?
 

shadowman11

SatelliteGuys Family
Supporting Founder
Sep 29, 2003
55
0
Aloha, Oregon
Got my yellow card for my 721 on Wed. I waited till I had lots of free time and had watched all my important recorded shows. I called Dish on Sat after installing the card. I was told to wait 15 minutes then check my guides and etc. I'm happy that all went well, and it really did take 15 minutes for their download to complete.
 

Derwin0

Quando Omni Flunkus Moritati
Lifetime Supporter
Aug 16, 2004
37,763
16,187
Griffin, GA
Got my new card for the 721 the other day.
Had some free time, so registered it yesterday.
Took about 10 mins. for the reciever to take the hit and activate the smartcard.

My results:
Previously recorded show - still on harddrive
Timers - all were set, except that weekly timers set Monday (that evening) were shifted to start the next Monday, not that night, so nothing recorded that night (Not a huge deal as we were home watching them anyway). Other timers (for other days of the week) seem to have the start date correct, so I will be able to see if they are good tonight when the Tuesday timers are supposed to record.
 
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n0qcu

Supporting Founder
Supporting Founder
Sep 7, 2003
4,875
1,446
Earth
From what I've been reading.
For the 721 you can only call the number they give you. No activation by internet.
All other models can either call or are given the URL to use the internet.
 

David

SatelliteGuys Guru
Apr 12, 2004
149
2
Peachtree City, GA
I own two 721's. I decided to swap out/activate the yellow cards one call at a time in case of any problems. First call to "Samantha" lasted less than 2 minutes and within 10 minutes, the first receiver worked fine. Called back to activate the second receiver and talked to "Grace". That conversation lasted almost 20 minutes during which time she repeatedly apologized for the delay due to "computer problems". She asked for my name, address, phone number, customer number and my PIN number. I gave all except the PIN which she INSISTED was on the letter that came with the cards (which it isn't, shouldn't be and I wouldn't give it to her if it was!). Eventually she told me to call back in 3 hours after the computers were updated. I hung up and immediately called back and talked to the Samantha (same CSR from first call) and was all set in 90 seconds. Advice: if you call and get GRACE--throw down the phone and run!!!
 

SatinKzo

Supporting Founder
Supporting Founder
May 22, 2004
6,232
83
Louisiana
Tony S said:
The yellow card was attached to a sheet of paper that gave instructions on how to install and activate the new card. You could either call 1-888-651-2022 or go to http://www.dishnetwork.com/card to activate using Dish's automated system.

Wow, that number is completely different from my number and I have no URL listed on my letter. No PIN either, so it wouldn't of worked for me.
 

kvhollis

Supporting Founder
Supporting Founder
Oct 13, 2003
254
0
Grand Rapids, MI
luckycat said:
Got my yellow card for the 721 on Friday, called Dish (which seemed to go to an Indian call center, not sure), I had to reboot the 721 a couple of times (they told me to) because kept getting "Receiver not authorized" message. As you know it takes a while to reboot the 721. The CSR with her accent kept asking "What do you see now on the screen?" while rebooting, it was getting annoying.

Total process took about 15-20 minutes.
... we must have talked to the same people. Almost asked for someone who COULD speak English too!

Khan
 

Tony S

SatelliteGuys Pro
Lifetime Supporter
Sep 7, 2003
1,483
894
Hills of Eastern CT
DougE, read SatinKzo's post #17. Evidently, Dish has different activation procedures for different receivers. The PIN # (if you got one) was written at the top of the sheet of paper that the new card was attached to.
 
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