I just got off the online chat and they are coming out tomorrow morning ....no charge and have not lost any channels. Here is my pleasant experience===>
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(04-03rf#) Jennifer J. N64: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
(04-03rf#) Jennifer J. N64: To better assist you, please give me one minute to review your response. and check into your account
PK: thank you
(04-03rf#) Jennifer J. N64: Sure no problem
(04-03rf#) Jennifer J. N64: May I have your full phone number I have now #########
PK: my cell is ###-## or you may have my old land line ###-#
(04-03rf#) Jennifer J. N64: Thank you.
(04-03rf#) Jennifer J. N64: Are you home right now?
PK: yes
(04-03rf#) Jennifer J. N64: Can you please press the menu button on the remote followed by 6 (System Setup), 1 (Installation), then 3 (System Info) and tell me what is listed in field G? (If Warning 504 appears please select yes to access the system info screen.)
PK: hold on a moment
(04-03rf#) Jennifer J. N64: ok
PK: 119 110 61.5
(04-03rf#) Jennifer J. N64: Thank you
(04-03rf#) Jennifer J. N64: One moment please
PK: ok
(04-03rf#) Jennifer J. N64: thanks
(04-03rf#) Jennifer J. N64: So we have what is called a Migration to the western arc, which we can do for you there is no charge to send the tech out and to get you the correct satellite signals for all the New HD channels
PK: that would be awesome!
(04-03rf#) Jennifer J. N64: May I have your address so I know where I am sending the tech
PK: ######################
(04-03rf#) Jennifer J. N64: Thanks
(04-03rf#) Jennifer J. N64: 02/14 8am-12pm is the soonest date and timeframe we can have a technician out to resolve this for you. Is someone over the age of 18 going to be home during this time?
PK: yes....that is tomorrow...i will be home
(04-03rf#) Jennifer J. N64: ok great
(04-03rf#) Jennifer J. N64: Can you identify two major cross streets near your home to help the installer in finding your house?
PK: #############......please give him my cell phone ###-## as it is still difficult to find.
(04-03rf#) Jennifer J. N64: Thank you and, Your Technician Visit is scheduled for 02/14 between 8am-12pm,. Please make sure that there is at least 3' clearance behind the TV prior to the technician arriving. The tech will arrive at your home during this timeframe; however the completion of the work may go past 12pm. Please plan accordingly so that the tech can complete the work as required. If you need to reschedule, please call 1-800-894-9131 or contact us through the Live Chat link online at least 24 hours in advance to notify us. Someone 18 years or older will need to be present in order for the work to be performed. Your Technician Visit includes a 60 day warranty.
(04-03rf#) Jennifer J. N64: Is there anything else I can assist you with today?
PK: will that be a new dish....or will he just repoint mine
(04-03rf#) Jennifer J. N64: It depends when they get there if they can get the signal with the dish you have now
(04-03rf#) Jennifer J. N64: If not they will install a new one
PK: ok....thank you very much. (you may want to tell him to wear rubber boots....it is pretty muddy around here but should not interfere
(04-03rf#) Jennifer J. N64: I will note the work order
(04-03rf#) Jennifer J. N64: Thanks you
(04-03rf#) Jennifer J. N64: Is there anything else I can assist you with today?
PK: no ma'am you have been a fantastic help
(04-03rf#) Jennifer J. N64: Thank you for being a DISH Network customer, have a wonderful day!
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