OTA EPG Info Incorrect or Displaying 'Digital Service'
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Dish still has not fixed this issue and its been about 7 weeks now since the change. I've reported this twice through DIRT.
I have had decent results sending an email to dishquality@echostar.com concerning the OTA programming guide.Good Luck!
P.S. First it might be a good idea to see if your HDTV guide has the program's information from your digital OTA tuner,if not you would need to send an email to the station in question.Good Luck!.
Thanks I just sent an email. This is not a station issue my TV sees everything correctly.
Is it Dish or Tribune Media which suoolies the info for the epg? Tribune has been notoriously in accurate.
I have had more success dealing with guide data issues contacting "dishquality at echostar dot com" and explaining the issue. They took care of several issues including some sub-channel data for me in the past.
For existing channels, issues like that are usually sorted out through Tribune. When a station changes their network affiliation, their sub-channel's information (name, network, etc), good luck getting that changed, especially anything related to sub-channels.
I received a response from dishquality@echostar.com. They said the issue has been forwarded to the proper folks and should be resolved in two weeks.
It does take a while, but they usually get it taken care of. Any PQ or audio issues with locals, these are the people to contact. They are responsive and never just dismiss you as long as there is a legitimate issue.
Hall, the last time I e-mailed these guys was in February to check on a "clicking" issue on the DD soundtrack with CET Cincinnati. They had it taken care of within 4 days. Can't have clicking over Downton Abbey, you know.
Hall, the last time I e-mailed these guys was in February to check on a "clicking" issue on the DD soundtrack with CET Cincinnati. They had it taken care of within 4 days. Can't have clicking over Downton Abbey, you know.
Problem solved. Thank you Dishquality. The guide data is correct as of today only 1 day after the email I received from them.
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Keep in mind, people, that this thread and/or the dishquality email will only handle a few things: Local picture quality issues, and INCORRECT guide information, i.e. there is information, but it is wrong. They will NOT add information where it does not currently exist. So if it says "Digital Service" we are stuck.
Again, someone at Dish apparently decided that making OTA subchannels easy to record might lead some of us to reduce what we buy from Dish. So while leaving some some subchannels that already had info grandfathered, they stopped doing it for channels had hadn't provided it for.
Personally, I'd close this thread with encouragement to contact the dishquality email if there is a problem they are willing to fix.
Again, someone at Dish apparently decided that making OTA subchannels easy to record might lead some of us to reduce what we buy from Dish. So while leaving some some subchannels that already had info grandfathered, they stopped doing it for channels had hadn't provided it for.
Personally, I'd close this thread with encouragement to contact the dishquality email if there is a problem they are willing to fix.
No, they won't. In that case, Dish specifically removed or turned off that guide data. When the dispute is resolved, they'll turn it back on.
I had the same issue going on. I tried getting it corrected through DIRT, though they weren't able to get through to the correct people it seems (though I appreciate their time and effort they put toward it... it was more than I ever expected). I contacted that dishquality email, got a response yesterday... and today, it is fixed. After over a year of it being incorrect. Makes me so happy! I never thought anyone would get it fixed....
