Very unpleasent experience so far. This is the story
Called Direct Tv and we decided to have them setup again. We had existing system in place cause we had DTV previous. When talking to DTV person they said they would replace all the old equipment (Receivers, Satelite) with new. Had an issue with phone in which they said there would be a $75 line installation fee to get the phone lines to receivers. Tech arrives on site doesnt know anything about the possibility of running a phone line, says they don't take back the old equipment and then last but not least says line of site is an issue and can't do the install.
I pointed out that we had DTV previous and that signal strength was OK and that local channel satelite would ,ost likely be a line of site issue (We didnt want local channels through them anyways since we have cable internet access and basic cable comes down that pipe. We had it setup before that we could switch between satelite and basic cable service. Anyways I finaly got the tech to try setting it up and he mounts a diff satelite on roof and finds out i was right as far as good signal. I then ask him to mirror TV's upstairs and he said he could do it for $20 ea receiver at which time I said forget about it and did it myself. Problem now though is he unhooked our basic cable service that was going to diff tv's throughout the house and plugged that line direct into my internet cable modem. I got the satelite hooked up as downstairs TV Receiver A with Upstairs TV A, and downstairs receiver B with upstairs TV B but now no basic cable service thus no local channels. AHHHHHHHHHHHHH Oh ya there slobs to, they left old satelite on house so now there's 2 satelites on house and coax cable everywhere and no cable management whatsoever. They told my mother who is 60 yrs old to go up on roof take down old satelite and do the roof repair herself with silicone. What would you do in this situation as a customer? How should we deal with this? Anyone know how i can get cable service back in as well so i can switch between SAT and basic cable?
Called Direct Tv and we decided to have them setup again. We had existing system in place cause we had DTV previous. When talking to DTV person they said they would replace all the old equipment (Receivers, Satelite) with new. Had an issue with phone in which they said there would be a $75 line installation fee to get the phone lines to receivers. Tech arrives on site doesnt know anything about the possibility of running a phone line, says they don't take back the old equipment and then last but not least says line of site is an issue and can't do the install.
I pointed out that we had DTV previous and that signal strength was OK and that local channel satelite would ,ost likely be a line of site issue (We didnt want local channels through them anyways since we have cable internet access and basic cable comes down that pipe. We had it setup before that we could switch between satelite and basic cable service. Anyways I finaly got the tech to try setting it up and he mounts a diff satelite on roof and finds out i was right as far as good signal. I then ask him to mirror TV's upstairs and he said he could do it for $20 ea receiver at which time I said forget about it and did it myself. Problem now though is he unhooked our basic cable service that was going to diff tv's throughout the house and plugged that line direct into my internet cable modem. I got the satelite hooked up as downstairs TV Receiver A with Upstairs TV A, and downstairs receiver B with upstairs TV B but now no basic cable service thus no local channels. AHHHHHHHHHHHHH Oh ya there slobs to, they left old satelite on house so now there's 2 satelites on house and coax cable everywhere and no cable management whatsoever. They told my mother who is 60 yrs old to go up on roof take down old satelite and do the roof repair herself with silicone. What would you do in this situation as a customer? How should we deal with this? Anyone know how i can get cable service back in as well so i can switch between SAT and basic cable?
