They said they were gonna swap mine out when I called retention to get the free HR20. The first person I talked to said I would get a return shipping box. Later someone there said the installer would take it. The installer said he didn't see anything on the order about taking it and I never received a return shipping box. It's a good thing too because I am only using the HR10 now (until they work out more of the bugs and enable the OTA on the HR20)