I just did a chat session with a CSR who says they are part of the Gold package and that they were recently added...Go figure???
MSNBC and Cooking in Dish America Gold?
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Unless this has been totally resolved (no indication from TonyT@Dish that it has), I would not expect a chat CSR to have the latest or most accurate information.
Neither of these channels are new to Dish. They've been advertised on Dish's website as part of Gold for some time - several weeks, at the very least, but likely quite a bit longer.
Neither of these channels are new to Dish. They've been advertised on Dish's website as part of Gold for some time - several weeks, at the very least, but likely quite a bit longer.
The Cooking Channel was great when it was on the free preview for awhile.
It has a show called "Bitchin' Kitchen" that is one of the most entertaining cooking shows on TV.
But as much fun as my family had with that show, It was not worth the upgrade for just one channel.
It has a show called "Bitchin' Kitchen" that is one of the most entertaining cooking shows on TV.
But as much fun as my family had with that show, It was not worth the upgrade for just one channel.
MSNBC has also been listed as part of Dish America Silver for about a year I believe, but it's not, as I have that package as of 2/1 (former Absolute sub).
Still working on this. Sorry for the delay today, but my contacts are out of pocket at this time and I am working on bridging another.
Here is what Dish site says is in the packages: http://www.dishnetwork.com/packages/dishAmerica/default.aspx
Just have your engineers put in the packages what marketing says is in them. Most all of Dish line up charts are wrong on every package.
Anything new on the MSNBC / Cooking Channel controversy? Are they going to be or are available in the Dish America Gold package or not? If they say they come in the package on the Dish website, then why are they not on when you order the package? This is getting ridiculous!
Also I find it interesting that MSNBC is apparently included in the $14.99 Welcome Pack, but not in some of the higher priced packages.
Looks to me to be a result of negotiations with MSNBC. I would bet they allowed it in the lowest pack because they will be the only news channel there.
The FIX
I also do not get MSNBS with the American Gold HD package, so I called DN and they said I have a defective box, which is where they think the problem is located. They tried to send a new signal, but that did not work. The new receiver is due on Monday, I will let you know how it works.
If it says on their website I should receive these, then I should receive them or I may rethink DN service and join the tens of thousand who have jumped ship in the last quarter. Let's hope the new receiver helps.
I see that I should receive the following station, but I don't, for a total of 11 stations:
209
113
9710
9402
843
9413
439
9406
704
9405
9418
I also do not get MSNBS with the American Gold HD package, so I called DN and they said I have a defective box, which is where they think the problem is located. They tried to send a new signal, but that did not work. The new receiver is due on Monday, I will let you know how it works.
If it says on their website I should receive these, then I should receive them or I may rethink DN service and join the tens of thousand who have jumped ship in the last quarter. Let's hope the new receiver helps.
I see that I should receive the following station, but I don't, for a total of 11 stations:
209
113
9710
9402
843
9413
439
9406
704
9405
9418
I honestly think it would be better for you to leave Dish. You will never be happy. Just my opinion.....
Follow up
I have Dish America Gold and did not get 11 stations that are listed on their website. They sent me a new receiver to fix the problem, it was trash, not only did it not get the stations I wanted, it was a bad replacement receiver, pixelated picture with over/underscan issues. The tech was sent out today and said, after three hours, that the new replacement dish was bad. We then called DN tech support and were able to bet two of the eleven stations running, but still not MSNBC or Cooking channel. Technicians said to wait 24 hours and then it should work. I have given up hope, but will wait 24 hours, then I will return everything and go over to DTV. I am not paying for channels that I do not get, especially when the channels are listed on their website as ones I should get.
They have 24 hours or I quit, I am a TOP rated customer and have been with them for six years and not this crap has me ready to bail on them.
I have Dish America Gold and did not get 11 stations that are listed on their website. They sent me a new receiver to fix the problem, it was trash, not only did it not get the stations I wanted, it was a bad replacement receiver, pixelated picture with over/underscan issues. The tech was sent out today and said, after three hours, that the new replacement dish was bad. We then called DN tech support and were able to bet two of the eleven stations running, but still not MSNBC or Cooking channel. Technicians said to wait 24 hours and then it should work. I have given up hope, but will wait 24 hours, then I will return everything and go over to DTV. I am not paying for channels that I do not get, especially when the channels are listed on their website as ones I should get.
They have 24 hours or I quit, I am a TOP rated customer and have been with them for six years and not this crap has me ready to bail on them.
I talked to 2 CSRs in technical support yesterday and they both told me that MSNBC and Cooking Channel are NOT in the Dish America packages, only in the Top ### packages. So, how long does it take them to get the logos off their website saying they are in the Dish America packages? RIDICULOUS!!!. I think they are very neglegint in this. It almost makes me feel that when negotiations broke down, they didn't care to remove them. They figured they could get more people to sign up thinking that they would get those channels. :rant:
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I can't speak to renofrank's issues (or even MSNBC), but I am missing Cooking Channel HD, and during communication with Dish IRT folks, I have been assured that DA Gold should indeed include Cooking Channel HD. It is not an equipment issue, but an issue that the engineering and programming teams are looking into, according to the information I have received.
That said, my last update on this was several days ago, and there is no ETR. It would be nice to get that (Dish IRT, are you reading this?).
That said, my last update on this was several days ago, and there is no ETR. It would be nice to get that (Dish IRT, are you reading this?).
I went to DA Silver from the now obsolete Absolute plan. I was looking forward to getting MSNBC, as it was listed in 2 places on their website as being included. When I called because I wasn't getting it, they said it's not included in Silver. So yes, I guess we call that false advertising.
It's already been stated it is an engineering issue. I can't blame the CSR for this one I'll bet it doesn't show up when they look it up. I would contact a CSR here and or I would call back and tell the CSR it shows it is in the package, tell them where and that you want to get it as advertised... But do it nicely...lol
So...Tony and Matt, have yall been able to nail this issue down? Just curious.
