For what it's worth, I called and cancelled while watching SNY in HD after cable was installed. When the CnSR asked what provider I was considering switching to, I told her I already had cable installed. There was no argument, no switching me over to customer loyalty, she just went ahead and did it. Took less than 2 minutes. I was a Dish customer for 10+years, and while I do remember now why I switched from Time Warner, there are things I like about it (all sports in HD always, picture-in-picture, the "look back" thing, etc.) and one thing I don't like (the channel guide). All in all it was a good move and I haven't missed a Mets game since.