That's not entirely true. They do not provide KHOG (they provide KHBS instead), and our CW "station" is just a sub-channel carried on the antenna for each of these. Dish does not carry that CW station as part of our locals, but I get guide information for 29-2 (the CW station) in my guide.If Dish does not provide a channel LIL, they do not uplink guide data for that channel.
As far as a contact person goes for darthxenu, there was a guy, Kip Wilcox (don't seem to have his email, sorry), and he might be able to help you out.
The first place to contact though is dishquality@echostar.com (at least I think that's the email). Just keep hammering on them, and get your friends to do it too. It seems that the more people writing in about the problem, the more likely they'll do something about it.
One thing to keep in mind. If Tribune (Dish's listings provider) does not have the channel, you're not likely to get it.