You'll be the first one - don't forget to post your experience.
[Actually, I'm using Search before ask, many times ppl already answered my questions.]
my experience.........
My WD 500 gb was delivered today........plugged it in around 5:00 got the 499 screen to call the number to activate. I called tech support instead......
CSR #1 Laura.....after spending 30 minutes on the phone and several holds she comes back to tell me......this feature is not available on the 211.....ya sure I know better (click the phone)
CSR #2......nameless but american.......another 30 minutes with this guy and several holds still nothing happening........i have the 499 message on the screen to take the hit but nothing happened....asked to talk to supervisor.....put on hold for another 10 minutes and listened to music.....clicked phone
CSR #3.....nameless but american.....(frustration setting in on my part now.....need a second brew) he goes thru the spiel of you need a hard drive between x gb and x gb......ya i know that....no flash drives.....yep none.....no dual drives....none of those either buddy. After he sends an electronic hit i get the next screen....yippee.....drive is formatting.....he stays on the phone with me thru the whole process and downloading of the program guide.....finally it WORKS.
Total time from plug in of EHD to activation.......1 hour and 42 minutes.....and 2 brews.........
PS......I was charged for 3 activations........i told the last CSR to remove 2 of them.........I will be watching my bill