The oldest story in the book.I bet a lot of people who want out of their contract call with a made up story about how they are moving and can't get Dish.
The oldest story in the book.I bet a lot of people who want out of their contract call with a made up story about how they are moving and can't get Dish.
why does dish have to provide you good customer service when you opting to no longer be a customer? you should get no customer service as you are not a customer anymore.
I say quit giving him options and let him go.
And to the other point, why should you pay them to fix their own box they lease to you? The cable company doesn't do that here. If you are happy with Cheap Chuckles, good for you.
No. But as a customer courtesy to a long time customer who would reup soon, it is just good customer service. The idea of ETFs are to recover money for a discounted box. They have made more off me than if I had just signed up a year ago. I never said I didn't owe it. It is just poor customer service and a good way to alienate a long term customer. Penny wise and pound foolish. Good companies know it is cheaper to keep these kind of customer happy than to go get new ones. Fifteen year loyalty should mean something. Companies drool to get this kind of customer.
The phone company on the other hand, gave me a waive on the DSL ETF and I only had if for a bit over a year.
BTW, it isn't that I didn't check for a southern view. I choose apartments by more important criteria than which way they face. Luckily my new employer will reimburse me, but dish showed me how they roll, and I will not be back.
And to the other point, why should you pay them to fix their own box they lease to you? The cable company doesn't do that here. If you are happy with Cheap Chuckles, good for you.
I don't know if they still do this, but when I moved in the middle of my agreement I couldn't get a dish installed for a few months until after I moved. It took 2 phone calls, since the 1st CSR was clueless, but Dish put a hold on my account for 6 months. My agreement didnt advance, I got to keep my equipment, and they only charged me a nominal fee each month until I was able to restore service at my new location...seems to me this is the option they should have offered you.
Otherwise, if Dish doesn't have any guarantee that you will be coming back to them why should they do you any favors in letting you go? That's like asking your wife to give you her wedding ring back when you get a divorce so you can give it to your new girlfriend. "Don't worry honey, once I'm through with her I'll bring it back to you when we get remarried." Yeah, right....
you just answered what E*'s problems are, along with being quite greedy!
It's called leverage.This is why I refuse to get in to commitments with these companies if I don't have to. You get MUCH better service when you can just up and leave if you are not happy. If they know they know they have you locked in, they really don't care if you are happy or not. They are getting their money either way.
After my first 18 month commitment with Dish (this is before they caught on and figured lets lock em in for 2 years instead of 1.5), I just purchased my own receivers when I wanted to upgrade. Now when I leave, I can sell them, get a few bucks back, walk away, and not have to deal with them anymore.
Sprint is another company that kisses your feet when you are not under contract. This past year I was up for renewal of my contract. They would call me weekly telling me about getting a new phone, asking if everything is fine, and when I called with a problem they would bend over backwards to fix it. One week into my 'new' agreement I had some issues and they pretty much blew me off.
The only reason I stay with Sprint is because i've been with them so long and get 27% discount off their plans because of my past employer. So I get a free upgrade each year.
Hmm...Ok another anti free market individual..All I can say is WOW. The poor guy come here to vent some frustration after getting dumped on by a billion dollar big company, and all he gets here is Big company butt kissers dumping on him again. WOW...
I for sure know that I am not made of money like these big companies are.
We do not know the situation he was in when moving. He may have not had a choice of location availability in his temporary housing.
At the very least dish could Have offers a Hold of service until his now digs were ready as an alternative to him leaving. But they, as all big company's do, truly believe they can get you on the rebound again for more money. They played the scare tactic to try and get him not to leave and it back fired on them.
I truly believe that all company's have forgotten that they work for the customer of there product, and things like this do nothing but cause a loss of not only this customer but the next one he ends up telling them about his bad experience. and now more than likely since the big company lost said customer there will be a charge back to the installer who is on the other end.
The cause of all this Big Business crap on the customer is caused by shareholders who expect a 5-10% increase year over year. They actually post a loss if they do not hit there outrageous projected goals even tho the company was made a billion dollars profit. It sickens me.
Hmm...Ok another anti free market individual..
Ok...DO you think it's ok for peole to throw a piece of paper out of their car window onto the highway? AFter all it's just ONE little piece of paper..Now suppose a section of roadway has 100,000 cars travel on it each day. Suppose every person in each one of those vehicles throws one little piece of paper out of their car window. Now we have a huge mess.
In other words every time a piece of paper hits the ground it make the mess larger. It adds up. Get it?
No one is "dumping" on the OP. We are stating our position. We understand the world of business. We also understand the defintion of a contract.
BTW how do you knwo the OP doesn't work for one "those big companies" ? The company that pays his salary and quite possibly could have paid for his move to a new location so they could use his services as an employee?
Or maybe he works for a small business that is strugglingot turn a profit?
Either way, most of us are employed. 40% of us work for one of those "big companies".
Hmm...Ok another anti free market individual..All I can say is WOW. The poor guy come here to vent some frustration after getting dumped on by a billion dollar big company, and all he gets here is Big company butt kissers dumping on him again. WOW...
I for sure know that I am not made of money like these big companies are.
We do not know the situation he was in when moving. He may have not had a choice of location availability in his temporary housing.
At the very least dish could Have offers a Hold of service until his now digs were ready as an alternative to him leaving. But they, as all big company's do, truly believe they can get you on the rebound again for more money. They played the scare tactic to try and get him not to leave and it back fired on them.
I truly believe that all company's have forgotten that they work for the customer of there product, and things like this do nothing but cause a loss of not only this customer but the next one he ends up telling them about his bad experience. and now more than likely since the big company lost said customer there will be a charge back to the installer who is on the other end.
The cause of all this Big Business crap on the customer is caused by shareholders who expect a 5-10% increase year over year. They actually post a loss if they do not hit there outrageous projected goals even tho the company was made a billion dollars profit. It sickens me.