I think Dish should call HDRoberts every couple of months to do an audit and then see how he likes it. Dinner time would be a good time to call. If he takes more than 30 seconds going from receiver to receiver, his account will be red flagged and extra receivers shut down and blacklisted forever.......but heh, no problem. Being assumed to be a thief by a company you are paying to provide a service is just fine. No worries. Live with it.
Call from audit team
- Thread starter gdarwin
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i have seen it first hand prior to the $17 charge for extra dvr . Beverly hills home with 11 rooms and 6 722 on the account . All had conections to the internet but he was still having them call 1-2 a year when i came in to do a service call he asked why they keep doing it and inform him dish thinks he is a crook and since he has international and all the pay programing .
He still has dish but now only one box and only international programing that we have set to feed every tv in the house with tv # 2 with the one channel that keep dish on the property. All other tv's are 6 hddvrs and 5hd with directv premier.
He still has dish but now only one box and only international programing that we have set to feed every tv in the house with tv # 2 with the one channel that keep dish on the property. All other tv's are 6 hddvrs and 5hd with directv premier.
I've never got a call. I've got one receiver, so it is impossible for me to have a stacked account. I'm sorry, but maybe if you own a mansion and not being able to get from one side of your house to the other in under 30 seconds, or having 6 receivers because you have so many TVs, dealing with the Dish audit team is not a bad problem to have. Personally, I'd welcome a call.
It is just a call you have to deal with. Maybe some are getting "harassed" because of their own dismissive or "don't you know who I am" or "don't you know how much money I send to your company" attitude (the latter completely pointless if they think you are sharing your subscription). Maybe you all missed where the OP said they apologized, or where they did not accuse him of stealing when it took a little longer than standard to get from receiver to receiver. Can the process be improved? Probably. But that does not mean the phone calls should stop. They are obviously working.
It is just a call you have to deal with. Maybe some are getting "harassed" because of their own dismissive or "don't you know who I am" or "don't you know how much money I send to your company" attitude (the latter completely pointless if they think you are sharing your subscription). Maybe you all missed where the OP said they apologized, or where they did not accuse him of stealing when it took a little longer than standard to get from receiver to receiver. Can the process be improved? Probably. But that does not mean the phone calls should stop. They are obviously working.
'Ol clueless rides again. You clearly don't get it. People shouldn't be made to prove that they aren't a criminal when they've done nothing wrong. The fact that you think this is OK, plus not understanding the insanity of them doing this repeatedly to a fellow Dish employee is regrettable.
You people are probably also the type that refuse to show your receipt when leaving the store. How else do you propose they find account stacking thieves? In reality, you don't have to prove anything. Just end your business relationship and move on.
How about this? Receivers should be locked in to a single LNB. No taking your receiver on vacation or to the tail gate lot. Somehow I think you will all whine that this is some violation of your Constitutional rights, too.
Sorry, but I'm glad Dish goes to such great lengths to make sure there are reasonably priced packages for us masses to be able to afford. Dish cannot be everything to everyone. They carved out a niche where the 5+ TV home is not the customer they focus on. That is is DirecTV's business. Sometimes that means they scare away guys like you, but Charile has proven there are billions to be made with his business model.
How about this? Receivers should be locked in to a single LNB. No taking your receiver on vacation or to the tail gate lot. Somehow I think you will all whine that this is some violation of your Constitutional rights, too.
Sorry, but I'm glad Dish goes to such great lengths to make sure there are reasonably priced packages for us masses to be able to afford. Dish cannot be everything to everyone. They carved out a niche where the 5+ TV home is not the customer they focus on. That is is DirecTV's business. Sometimes that means they scare away guys like you, but Charile has proven there are billions to be made with his business model.
Charlie is a crook and one to talk. He tried to sell VC2 units to foreign countries back in the c band heydays. They were not suppose to leave the US since they used DES. That was ok, but if someone can't get to a receiver fast enough they are a criminal.
account stackers are the real pain . as far as one is claming shuld not be in rv that is the rules but its hard to tell others the rules when the CEO is on the live chat telling you to take it from your home and have a good time on the road or at the tail gate. Day one install for the first customer of dishnetwork was on a RV. sources are from the good old channel 101.
To stop audit teem phone line in each is a must or internet is a must but even then they still flag accounts.
How could it be better. Do as directv use google maps and look at the home. hum this addres is an apt with 1-2bd units and customer has 32 boxes not hard to figure those out. Could he have the ultamate tv hook up to watch 32 channels at the same time mabe but its best to shut it off. They also have teams of people that go and look at new installs not for QSA but to see if they look funny. Ok 1 ka/ku swm lnb and they have 6 hddvr's Fail could it work yes but they wont see it that way. its all quite hard for them to find it any other way then playing the bad guy
To stop audit teem phone line in each is a must or internet is a must but even then they still flag accounts.
How could it be better. Do as directv use google maps and look at the home. hum this addres is an apt with 1-2bd units and customer has 32 boxes not hard to figure those out. Could he have the ultamate tv hook up to watch 32 channels at the same time mabe but its best to shut it off. They also have teams of people that go and look at new installs not for QSA but to see if they look funny. Ok 1 ka/ku swm lnb and they have 6 hddvr's Fail could it work yes but they wont see it that way. its all quite hard for them to find it any other way then playing the bad guy
If you only have one receiver and never have to worry about the call, then why do you care if people want to get on and vent about an experience that you will never have to go through, and as such really would not understand?
Is it a huge deal? No, not really. A few minutes in most cases will clear it up.
Is it an inconvenience and are some of the audit team members rude and off putting? Yes. I can certainly understand the rub here with some members.
I think HD missed something, some of these people have their receivers hooked up to the Internet or phone line, why are they still getting called?
I only have one 722 but was thinking about hooking up a spare 211 I have lying around. I am now not going to bother as do not have a phone line and have cell phone only.
I am frequently out of state and what if they called me for an audit and shut down my receivers. What would my family watch?
Too much hassle if you ask me.
They should check the address on google maps like mentioned in a previous post and maybe check the address on Zillow. If on Zillow the house is a two bedroom home and the customer has 5 receivers, call them. But if they have a 4 bedroom home don't call them.
I only have one 722 but was thinking about hooking up a spare 211 I have lying around. I am now not going to bother as do not have a phone line and have cell phone only.
I am frequently out of state and what if they called me for an audit and shut down my receivers. What would my family watch?
Too much hassle if you ask me.
They should check the address on google maps like mentioned in a previous post and maybe check the address on Zillow. If on Zillow the house is a two bedroom home and the customer has 5 receivers, call them. But if they have a 4 bedroom home don't call them.
I got the dreaded call today while at the airport on my way out of town. I have two receivers at my cabin. No landline phone or Internet available to connect the receivers to. My cell phone is the number on the account because we dont have a landline.
Anyway, i told the audit team guy that I knew why he was calling and would be glad to cooperate but that I was not planning to be at the cabin for three weeks and also that we are generally only there on weekends. He said that they would call back in three weeks. Am I destined for a life of constant calls or even worse what happens when they call the next time and im not at the cabin again?
Everything is on the up and up with my install and all I can see here is trouble down the road because this a weekend home install. Dish Network is my only option for TV. I switched to E* from D* because of LOS issues....the eastern arc is my only connection to locals and HD programming.
How can I satisfy them without having my account flagged or losing service? Any advice would be appreciated.
Anyway, i told the audit team guy that I knew why he was calling and would be glad to cooperate but that I was not planning to be at the cabin for three weeks and also that we are generally only there on weekends. He said that they would call back in three weeks. Am I destined for a life of constant calls or even worse what happens when they call the next time and im not at the cabin again?
Everything is on the up and up with my install and all I can see here is trouble down the road because this a weekend home install. Dish Network is my only option for TV. I switched to E* from D* because of LOS issues....the eastern arc is my only connection to locals and HD programming.
How can I satisfy them without having my account flagged or losing service? Any advice would be appreciated.
Is the cabin the only spot you have Dish? If so then you shuldnt have to worry
Now if you have 2 at the cabin and say 2 at your house, well then you're probably screwed
Now if you have 2 at the cabin and say 2 at your house, well then you're probably screwed
Sorry, had to chime in here. HD Roberts you are way off base. I always shake my head when someone that has not experienced the issue first hand accuses people of being cry babies over a phone call.
I have now had to deal with the audit team twice. The problem is not that they are calling, it's the behavior they have on the call. They are pretty much blatantly accusing you of theft unless you can sprint across your house in record time to provide them the information they need. THe hilarious part is that I once got called while a tech was installing service at my new house (Dish mover) .
It was a grueling exercise because one of the boxes was in my AV cabinet, but not powered up. I had to literally yank it out and the agent was scolding me that it was taking too long. He also threatened that if he heard me talking to anyone else the call would end and my services would be terminated (and that is taking it down a notch).
Because people might get the wrong idea about Dish that these calls are common. They are not. Me, my brother, and my parents, all Dish customers, have never gotten calls. Dish deserves a fair shake, and since the vitriol was getting extreme, with no one explaining the purpose of the calls, I though Dish deserved a defender. And whining about, as you admit, not a huge deal, is a pet peeve of mine.
As the OP said, one of his 211s was apparently not calling in. A lot of people have some receivers hooked up, but not others, and that is probably a red flag. Heck, think about it, is some are hooked up to the phone and others to the net, that also is probably a red flag.
Can't your family take care of the audit while you are gone? All it involves is tuning to a channel and reading back some info.
And Zillow is hardly accurate. And even so, just because your house has a lot of bedrooms does not mean you can't account stack. Zillow once says my house has 3 bedrooms, and I get by on one receiver.
As Ice says, if you have receivers in different locations, you are screwed. And, if that is the case, things are far from being on the "up and up" but you are guilty of stacking. It would only be legal if you commuted with your receivers.
Just because you haven't gotten a call doesn't mean they aren't common. It just means they haven't gotten to you yet--or all of your receivers are checking in with no problem. I've had to do this a few times because I didn't have phone lines to all of my receivers. They truly do treat you like thieves. Those of you that are defending Dish are missing the point entirely. If the auditors were friendly...heck, if they were at least NEUTRAL it would be acceptable. However, they were rude/accusing towards me and it sounds like I am not alone. I never got online and complained, but seeing this thread I decided to chime in.
Now that I have upgraded my equipment I've gotten all of my receivers online via broadband so hopefully will never have to deal with these people again. Whoever runs that department at Dish needs to monitor calls and really work to change the attitude of people in that department. In their eyes, you are guilty until you run around your house and prove your innocence. When you've paid $100/month for 10 years and done nothing wrong, it really feels like a kick in the teeth.
Now that I have upgraded my equipment I've gotten all of my receivers online via broadband so hopefully will never have to deal with these people again. Whoever runs that department at Dish needs to monitor calls and really work to change the attitude of people in that department. In their eyes, you are guilty until you run around your house and prove your innocence. When you've paid $100/month for 10 years and done nothing wrong, it really feels like a kick in the teeth.
They are probably more common than you think.
I still think you are missing the point of the venting posts on this subject. Its not so much the call itself, like I said, not a big deal. It is the way many, not all, people are treated when these calls are made. It is off putting and unnecessary. Being treated like a "criminal" and lack of common courtesy by someone that I am paying for a service is a pet peeve of mine, and it appears, many other of their customers as well.
Perhaps they just need to train the audit team members to handle these situations better than they are doing in most cases.
I'm sure you're right about that being a red flag, but I bet it is more and more common. For instance I have a 322 in addition to my VIP receiver. All the ones that can be connected to the internet are, but obviously the 322 can't. I have no phone line to connect it so - RED FLAG.
Oh well. I haven't had to deal with them yet, but there are too many bad stories from too many people about the way they treat you. If they are really rude or accusatory then Dish needs to reign this in.
Does it occur to you that audit team members DO run into a lot of thieves on a daily basis? And that maybe the poor attitude of many they audit contributes to their negative attitude?
Like I said, the process can be improved, but it is necessary. No need to throw the baby our with the bathwater.
Like I said, the process can be improved, but it is necessary. No need to throw the baby our with the bathwater.
Did it ever occur to you that past calls are not the problem of the customer that is currently on the phone? A customer who most likely has done nothing but pay their bill on time?
I do sales calls often, and deal with employees and customers that will make you want to pull your hair out. I never let one situation influence how I treat the next.
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