Despite overcharges and lousy signal I completed my contract with DISH network. The problem came when trying to cancel service. After one e-mail and three phone calls I am still not sure my service has been cancelled and I am sitting here looking at two months bills since the initial time I cancelled, January 11th by e-mail, and three subsequest phone calls. The straw that broke the camel's back was receiving "free" HBO/Showtime for three months that I ended up paying for two months of (despite calling in November about the charges and being assured that a credit would be posted to my account in December), never happened. At this point I don't even care about the credit, I just want DISH to go away forever. In the phone call today the first two representatives I talked to acknowledged my prior phone calls but couldn't do anything about the charges because "there are no notes here about what the calls were about." The third person I spoke to denied any record of any phone calls at all, pretty neat, hunh? Though he did finally acknowledge that I had called January 20th, but again since there are no notes about what the phone call was about, I must have been calling to simply shoot the breeze, right. And as far as my e-mail, well, despite the fact that DISH encourages you to e-mail them, which I did, they did not respond, and now tell me that you cannot cancel by e-mailing. You would think that maybe they could have notified me of that at the time I e-mailed, maybe by e-mail, telephone, snail mail, whatever. No, they simply have choosen to continue billing me, and billing me, and billing me. Where does it stop?
