Wanting a 722K only, Dish can't promise that's what I will receive. Why can't they??? Any suggestio

[Crickee]

I am very frustrated tonight! After much thought I decided to upgrade my 622 to a 722K. MaryB on the DIRT team was very helpful Saturday and I pulled the trigger and was expecting delivery tomorrow. I found out today they were shipping a 722 and it wouldn't be delivered until 7/8. I told them if it wasn't a K to cancel the order. I only want the K version, how can I get this? Dish says they can't pick which one will ship. Why not? They have different UPC numbers. How do I get them to send a technician so I can make sure of this instead of sending it UPS?

I don't mean to be negative, but please don't reply and suggest the Hopper. Yes, it is the current technology, but I have 5 tv's on a mirrored set up and don't want to see my bill almost double. Only 2 tv's are in use at any given time, so it would be a waste of money for me to go this route for more than we need. The Hopper isn't for everyone.

Thanks for the help in advance!

 

[KAB]

Explain to me your math on how a Hopper would double your bill? All you would be paying is the extra $3.00 DVR fee, if you just had one Hopper, which, with the OTA module, would give you a hell of a lot more mileage than the 722K.

 

[Dr.Pepper]

I am very frustrated tonight! After much thought I decided to upgrade my 622 to a 722K. MaryB on the DIRT team was very helpful Saturday and I pulled the trigger and was expecting delivery tomorrow. I found out today they were shipping a 722 and it wouldn't be delivered until 7/8. I told them if it wasn't a K to cancel the order. I only want the K version, how can I get this? Dish says they can't pick which one will ship. Why not? They have different UPC numbers. How do I get them to send a technician so I can make sure of this instead of sending it UPS?

I don't mean to be negative, but please don't reply and suggest the Hopper. Yes, it is the current technology, but I have 5 tv's on a mirrored set up and don't want to see my bill almost double. Only 2 tv's are in use at any given time, so it would be a waste of money for me to go this route for more than we need. The Hopper isn't for everyone.

Thanks for the help in advance!

Not even a technician coming to your house will guarantee a 722k. It basically depends on whichever one Dish has shipped to his respective warehouse/office.

 

[Crickee]

As I said in first post, I don't want a hopper, it's not for everyone. We don't get OTA, so the PTAT is useless to me and I don't want to pay any more for tv watching. If I were to go to Hopper, I would need 2 hoppers and 3 joeys to set it up properly. I wouldn't set it up just for 2 tvs, I would set it up for all 5 with full functionality. By the time I pay for the the 2nd hopper and joeys then add in the extra monthly fees, it adds up quite a bit. I can get the 722K for free without any extra monthly fees and still be happy. My 622 is almost 8 years old and I know it will die soon.

Between my landline, DSL (which is ridiculous 59.95 for 3mbps), and Dish, we are paying over $200.00/month for all of it. I would love to drop the landline since we never use it, but telco won't let us have dry-loop DSL here and no other competition.

 

[Crickee]

Not even a technician coming to your house will guarantee a 722k. It basically depends on whichever one Dish has shipped to his respective warehouse/office.

Am I correct that most technicians have multiple receivers on their trucks? I just don't understand why I can't get what I want since I have to commit to 24 months of programming for the upgrade. It should be my choice not Dish's. We have been customers over 15 years, it would be nice if Dish would reward the long term customers who helped them get where they are. We have only had 3 receivers in 15 years.

 

[3HaloODST]

PTAT doesn't use OTA, it uses sat. Are you saying that you don't receive locals via sat?

How would a 722k with two tuners be able to get the job done better than a Hopper with three? Why would you need to jump to six tuners just because you moved to Hopper?

722k is $7/Mo and a Hopper/Joey is $19/Mo, now that is a pretty big jump in fees I'll give you that, but it would provide similar yet superior functionality in comparison to the 722k. You would however need an RF modulator added on to the Joey.

Now that being said, as far as getting the 722k, have an installer come out and bring whatever they have on hand. Be prepared to stop them before they even get in your house if they don't have a 722k on hand. Cancel the appointment and hope that they come back with a 722k. It's pretty likely that you'll get a 722k though, as it is the newest receiver out of the 622/722/722k. So I wouldn't worry about it too much.

 

[inazsully]

If you don't care about OTA what's the big difference between the 722 and the 722K?

 

[Dishman1978]

Am I correct that most technicians have multiple receivers on their trucks? I just don't understand why I can't get what I want since I have to commit to 24 months of programming for the upgrade. It should be my choice not Dish's. We have been customers over 15 years, it would be nice if Dish would reward the long term customers who helped them get where they are. We have only had 3 receivers in 15 years.

Buy one off eBay or thru a retailer and you will get exactly what you want. No need to sign a commitment.

 

[Dishman1978]

PTAT doesn't use OTA, it uses sat. Are you saying that you don't receive locals via sat?

How would a 722k with two tuners be able to get the job done better than a Hopper with three? Why would you need to jump to six tuners just because you moved to Hopper?

722k is $7/Mo and a Hopper/Joey is $19/Mo, now that is a pretty big jump in fees I'll give you that, but it would provide similar yet superior functionality in comparison to the 722k. You would however need an RF modulator added on to the Joey.

Now that being said, as far as getting the 722k, have an installer come out and bring whatever they have on hand. Be prepared to stop them before they even get in your house if they don't have a 722k on hand. Cancel the appointment and hope that they come back with a 722k. It's pretty likely that you'll get a 722k though, as it is the newest receiver out of the 622/722/722k. So I wouldn't worry about it too much.

Lots of refurbished 722's are coming out these days. Its like they come in cycles.

 

[Mochuf]

Explain to me your math on how a Hopper would double your bill? All you would be paying is the extra $3.00 DVR fee, if you just had one Hopper, which, with the OTA module, would give you a hell of a lot more mileage than the 722K.

1) Isn't the Hopper dvr fee $5 more per month now (an over 71% dvr fee increase)?
2) Can you watch two separate channels at the same time with the Hopper like you can with a 722K (remember he said that there could be two tv's watching at the same time)?

So yes, the Hopper is a better box with better technology, but it isn't for everyone.

 

[jerryez]

When you call to make the appointment, buy the OTA module and have it shipped to you. Then Dish will have to supply a 722k, so you can use the OTA module that you bought. It worked for me.

 

[TheForce]

I am very frustrated tonight! After much thought I decided to upgrade my 622 to a 722K. MaryB on the DIRT team was very helpful Saturday and I pulled the trigger and was expecting delivery tomorrow. I found out today they were shipping a 722 and it wouldn't be delivered until 7/8. I told them if it wasn't a K to cancel the order. I only want the K version, how can I get this? Dish says they can't pick which one will ship. Why not? They have different UPC numbers. How do I get them to send a technician so I can make sure of this instead of sending it UPS?

I don't mean to be negative, but please don't reply and suggest the Hopper. Yes, it is the current technology, but I have 5 tv's on a mirrored set up and don't want to see my bill almost double. Only 2 tv's are in use at any given time, so it would be a waste of money for me to go this route for more than we need. The Hopper isn't for everyone.

Thanks for the help in advance!

Just went through this. First of all, the CSR can indeed order up a 722K as opposed to a 722 for you to be delivered. Mine did just that. BUT, in my case it was due to the foreign CSR guy screwing up the first one as he said he ordered up a 722K but what I got was a 722. When the second CSR reviewed the paperwork she said he never listed it as a 722K so she admitted it was a mistake. I decided to just keep the 722 and upgrade that with a newer one anyway but the CSR #2 promised to order a K for the second DVR.

If you go online to your account, you can see which model they will send. Any CSR who tries to tell you they can't specify which model you will get is lying to you. I've caught CSR's lying many many times. They are not good at lying at all, especially those Indians since they can't ever keep their stories straight. Anyway, Might I suggest the magic words you should warn the CSR if they insist they can't specify sending you what you request- Just tell them you will refuse any delivery that is not what you ordered so if they want the process to proceed smoothly and keep you as a customer they will do their job and send you what you ordered. If they continue to give you a hard time, ask for their name and employee number again and then ask to be transferred to a retention supervisor.

As for Hopper doubling your bill, I don't see that. I just did a review and it will go up but not double. Hopper will only add DVR cost over a 722 billing from what I saw in their chart. It would add about $9 depending on what you are now billed. In my case it was $9 but I would also lose one OTA recording channel and I would have to buy a $50 USB OTA tuner. So, Hopper cost impact was $9 more a month plus $50 upfront cost and I lose one OTA recording channel. ( one tuner vs. 2 with 722K)

 

[TheForce]

If you don't care about OTA what's the big difference between the 722 and the 722K?

If you don't use OTA, then the sat tuner count is the same. But the Hopper will have the capability to record PTAT. But that has to be important to you. Beuyond that the Hopper has a more powerful processor and larger hard drive. Plus it can attach Joey gadgets that can access compressed fuzzy looking HD video ( some call HD lite) to other TV sets, up to 3 additional rooms.

I'm sure for a new customer there is a standard cost difference but in MY case the difference was $17 per month more than what I currently pay. The hardware difference would be replacing a 722K +722 with one Hopper + one Joey. Then if I wanted OTA I would need to buy a OTA USB which is one tuner adapter.

The bottom line is one can't say is Hopper system is better or worse than a 722k, or Hopper +Joey is worse or better than a 722K + 722. It really depends on what you want to do. In my case, I like being able to watch HD in two different rooms, and have access to 3 OTA tuners, watch one OTA channel while recording two others 24/7. PTAT does nothing for me since all that does is eat up my DVR storage. I have lots of ext HD storage with a 2Tb drive on each 722. Hopper + Joey has nowhere near that storage, but I suppose you could add a 3Tb external drive. Does Hopper recognize the 3Tb drives?

The remaining big difference is that Hopper has a more graphical user interface and might be capable of more future internet features. Personally, I can see I would add two Hopper's here some day if the 722k is made obsolete but not while they still are supported.

I also understand that Dish does not permit 722 and Hopper on the same account. I'd bet that might be for technical reasons, similar to what I discovered with not being able to reside a 622 and a 722 on the same dish.

 

[SomeDishGuy]

Just went through this. First of all, the CSR can indeed order up a 722K as opposed to a 722 for you to be delivered. Mine did just that. BUT, in my case it was due to the foreign CSR guy screwing up the first one as he said he ordered up a 722K but what I got was a 722. When the second CSR reviewed the paperwork she said he never listed it as a 722K so she admitted it was a mistake. I decided to just keep the 722 and upgrade that with a newer one anyway but the CSR #2 promised to order a K for the second DVR.

If you go online to your account, you can see which model they will send. Any CSR who tries to tell you they can't specify which model you will get is lying to you. I've caught CSR's lying many many times. They are not good at lying at all, especially those Indians since they can't ever keep their stories straight. Anyway, Might I suggest the magic words you should warn the CSR if they insist they can't specify sending you what you request- Just tell them you will refuse any delivery that is not what you ordered so if they want the process to proceed smoothly and keep you as a customer they will do their job and send you what you ordered. If they continue to give you a hard time, ask for their name and employee number again and then ask to be transferred to a retention supervisor.

As for Hopper doubling your bill, I don't see that. I just did a review and it will go up but not double. Hopper will only add DVR cost over a 722 billing from what I saw in their chart. It would add about $9 depending on what you are now billed. In my case it was $9 but I would also lose one OTA recording channel and I would have to buy a $50 USB OTA tuner. So, Hopper cost impact was $9 more a month plus $50 upfront cost and I lose one OTA recording channel. ( one tuner vs. 2 with 722K)

Don, you're flat out wrong. Wrong. I am a Dish employee. Not going to give you specifics, but I have access to the systems, I am a former CSR, and a former loyalty agent (it's not called retention at all).

In the Change Receiver screen, there is no ability, AT ALL, to choose what member of a receiver family is ordered. None. So when you say the Dish employee is lying to you, you're utterly and completely wrong. They are not lying to you. The receiver family shows up as the 622 family, which includes the 622, the 722, and the 722K. There is absolutely no way possible to force order a particular model. And no, a loyalty coach (that you incorrectly refer to as a retention supervisor, there is no such position) cannot do so either.

I've been reading this forum a long time, been employed with the company a good while, and I learn a lot here, but I get really, really tired of the misinformation that is perpetuated here. I also get tired of the complete bashing of the Dish CSRs. There are plenty that aren't very good at the job yet, but the blanket painting of them as incompetent is sad.

Oh, and the CSRs will happily give you their first name and their OPID (it's not an employee number), and if you think you're going to get them in trouble, it would help if you knew what you were talking about. Yes, gladly complain that the agent didn't order the right member of the 622 family. Their supervisor/coach is going to tell you that you're wrong, Don.

 

[Hall]

I also understand that Dish does not permit 722 and Hopper on the same account. I'd bet that might be for technical reasons, similar to what I discovered with not being able to reside a 622 and a 722 on the same dish.

First I've ever heard that one....

------------

As for the OP wanting a 722k over the 722, it has a larger HDD and being newer, it may have a newer chipset, faster processor, and more memory. It's ironic that people are questioning this -- how many here would request the 722k and accept a 622 ?

 

[Scherrman]

I am very frustrated tonight! After much thought I decided to upgrade my 622 to a 722K. MaryB on the DIRT team was very helpful Saturday and I pulled the trigger and was expecting delivery tomorrow. I found out today they were shipping a 722 and it wouldn't be delivered until 7/8. I told them if it wasn't a K to cancel the order. I only want the K version, how can I get this? Dish says they can't pick which one will ship. Why not? They have different UPC numbers. How do I get them to send a technician so I can make sure of this instead of sending it UPS?

I don't mean to be negative, but please don't reply and suggest the Hopper. Yes, it is the current technology, but I have 5 tv's on a mirrored set up and don't want to see my bill almost double. Only 2 tv's are in use at any given time, so it would be a waste of money for me to go this route for more than we need. The Hopper isn't for everyone.

Thanks for the help in advance!

I can understand why you wouldn't go with the Hopper. You're bill would go up $5 for the DVR fee and you would no longer have a TV2 output. You would need a Joey with the Hopper in order to duplicate what you are doing now. The CSR was right in telling you they have no control over what receiver you get. They just put in the order for a 622, 722, 722k and the tech puts in what ever he has. Even as a retailer when I put in a new order for a customer it just shows the family of receivers but I make sure I take the receiver the customer wants.

If you want to make sure you get the receiver you want just go to a retailer who has their own inventory. That, or you can purchase your own receiver. If you are not using OTA at all why do you insist in having the 722k over the 722?

 

[TheForce]

Somedishguy- This is some dish customer. Since you are the expert, can you explain how a CSR can do as they claimed then, that is, when I asked specifically for the 722k, I got what I asked for and it showed up specifically in my account file as a 722 and as a 722K?

I've been reading this forum a long time, been employed with the company a good while, and I learn a lot here, but I get really, really tired of the misinformation that is perpetuated here. I also get tired of the complete bashing of the Dish CSRs. There are plenty that aren't very good at the job yet, but the blanket painting of them as incompetent is sad.

I can understand why you would be upset with people, customers who complain about our experience with Dish CSR's but rather than call us wrong, how about you as an expert do something constructive about it. There is a logical explanation why we customers have all sorts of methods to getting what we want to order. It due to employees like you who have this attitude that you do nothing wrong when you send out the wrong product from what was ordered, then another employee can magically seem to do everything correct ( from the customer's perspective). I'm just a customer and a Dish stock trader too but it seems to me that there are huge inconsistencies in how the policies are executed at Dish, especially in this area where a request for an exchange product is made. So the simple question remains- How can one CSR pleasantly claim they can set up the order and send you exactly what you requested, while you and other CSR's claim that is not possible? More importantly, why should I, as a customer, care how you manage the request on your computer or walk the request through manually, as long as I get what I requested? As a stock holder, I would hope that Dish Management can weed out those employees with poor attitudes that just want to put their time in and don't care about the customer and replace them with those like the last one who made a commitment to get it done right and then follow through.

Just to prove to you that I am completely truthful, here is an excerpt from the e-mail I got within minutes of the commitment of the CSR who did specify the 722k. I redacted some personal numbers for my security..

Dear Donald,

This confirms that your replacement receiver has shipped.


ViP722k R0108xxxxxx

Your tracking number is 1Z3E8398033xxxxxxx. You can track the shipment at ups.com or by calling UPS at 800-PICK UPS (800-742-5877).

If your equipment needs to be returned, please do as soon....

Note that not only can the CSR specify the correct item I requested, they can also give me in advance the R#. How they did that in of no concern to me. I just like that they did and don't like it when they claim they can't and don't.


So as a customer, I can say my purpose here is not to defend the Dish Network Company, but rather to do what we do here at Satelliteguys and that is help others with problems. I offered what worked for me. If you don't like it, then fix the problems your system creates for it's customers as it would be better spent time than coming here and telling me what I did is wrong.

 

[TheForce]

First I've ever heard that one....

------------

As for the OP wanting a 722k over the 722, it has a larger HDD and being newer, it may have a newer chipset, faster processor, and more memory. It's ironic that people are questioning this -- how many here would request the 722k and accept a 622 ?

I only read that here, Hall. If this is inaccurate than I am guilty of spreading false information.

I did hear that the 622 and 722 series cannot connect to the same 1000.4 dish and I confirmed that when I tried. An engineer executive from Echostar confirmed that to me. He is no longer with Echostar and I miss not being able to call him on the phone when I have a tech question. He was a good personal friend.

 

[ZachS@DISH]

If you go online to your account, you can see which model they will send. Any CSR who tries to tell you they can't specify which model you will get is lying to you. I've caught CSR's lying many many times. They are not good at lying at all, especially those Indians since they can't ever keep their stories straight. Anyway, Might I suggest the magic words you should warn the CSR if they insist they can't specify sending you what you request- Just tell them you will refuse any delivery that is not what you ordered so if they want the process to proceed smoothly and keep you as a customer they will do their job and send you what you ordered. If they continue to give you a hard time, ask for their name and employee number again and then ask to be transferred to a retention supervisor.

We have no way to request a 722k over a 722. This is based on the available stock.

I also understand that Dish does not permit 722 and Hopper on the same account. I'd bet that might be for technical reasons, similar to what I discovered with not being able to reside a 622 and a 722 on the same dish.

You are able to have a 622 and a 722 on an account.

 

[dare2be]

Just to prove to you that I am completely truthful, here is an excerpt from the e-mail I got within minutes of the commitment of the CSR who did specify the 722k. I redacted some personal numbers for my security..






Note that not only can the CSR specify the correct item I requested, they can also give me in advance the R#. How they did that in of no concern to me. I just like that they did and don't like it when they claim they can't and don't.

That email is a shipping confirmation, after the unit has left the warehouse, and the UPS tracking number has been assigned. Of course at that point the R# would be known along with the model number. That does not prove at all that AT ORDER TIME the CSR knew what it was going to be.