We aren't "assigned" jobs anymore. We see one at a time and that's it, we can see what equipment is needed but that changed every 5 minutes (yes, the scheduler refreshes every 5 minutes and moves jobs around). As for the call centers, they're no longer activating receivers, we use handhelds and when they aren't responding its a completely automated line to activate but that's frowned upon using it. Only emergency purposes for the most part. Why the dispatch office ever said the tech would call is wrong from the get go. Most installers utilize the handhelds and the systems that come with it. We set an ETA on our handheld and an automated system calls the primary number on the account to let them know the tech is on the way. This saves from random phone calls from customers at random times to us cause they don't have our numbers and it also gives the customer the option to change appt time last minute in case something came up. Over booking is becoming a thing of the past. Indi being one of the larger markets closes roughly 3-4 jobs per tech per day. No more 7,8,9 jobs a day for us.