payment was made...siriusxm says it wasn't

gpollock87

SatelliteGuys Pro
I paid siriusxm a payment over the phone with my credit card back in december. i am now getting emails and letters in the mail saying i need to pay my balance or my service will be interrupted. i called listener care and told them my payment was processed over the phone and it went through. i asked them if could somehow email them or mail them a copy of my credit card statement to show the payment was taken off my card. listener care said no because that doesn't put the payment in their system. i don't know what else to do. i will not make a second payment on something that has been paid.
 

lparsons21

SatelliteGuys Master
Lifetime Supporter
Jul 17, 2009
9,925
8,073
Herrin, IL 62948
Call your credit card company and start a disputed payment claim on that transaction. The bank has to contact Sirius and they either have to prove they got it, or the bank will credit it back to you.

I just went through this with another company that swore they couldn't find a transaction. But when the bank called them it was a miracle how fast it showed up!
 

gpollock87

SatelliteGuys Pro
Call your credit card company and start a disputed payment claim on that transaction. The bank has to contact Sirius and they either have to prove they got it, or the bank will credit it back to you.

I just went through this with another company that swore they couldn't find a transaction. But when the bank called them it was a miracle how fast it showed up!
i didn't think about that. thanks!!!
 

DJdish

SatelliteGuys Master
Feb 20, 2010
16,796
1,422
Mexico City
my credit card company credited the money back to my account after siriusxm still said they didn't get my payment. i called siriusxm and had my service disconnected

I wanted to know how it went, and well if they still denied getting the payment, I think you did the right thing.
 

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