What's Up with DIRT These Days?

[toricred]

I've had several good experiences with DIRT in the past, but the last couple of weeks I've had difficulty getting responses for days or sometimes no response at all. They don't seem to be on the forum as much as they used to be. I had one that responded quickly and we had a conversation that lasted for a few hours, but was rapid responses. On Fridays through Sundays there seems to be nobody there.

 

[MattG@DISH]

We all have our schedules in our signatures. We are working getting our 6 new people adapted to forums, so in time there will be full coverage. I, personally, am about to leave for the weekend, but Andrew E and Mike H will be in on Sunday if you need assistance with something. Andrea B will be in tomorrow as well

 

[robstudio]

gotta snag em when they're showing as online... errr they're pretty awesome for most here. If you require immediate assistance do a chat...
The entire dirt team has been nothing but helpful, responsive for me...
..
especially speedy..

 

[toricred]

It's finding them online that has been most of the problem. They've been good most of the time it just seems like they must be short staffed lately. Good to hear that more are on the way.

 

[osu1991]

There is a schedule in the Contacting DIRT Thread.

http://www.satelliteguys.us/xen/threads/contacting-dirt.347490/

 

[Deadlocked]

And it's stuck to the top of this forum...


Sent from my iPad using Tapatalk

 

[primestar31]

It's finding them online that has been most of the problem. They've been good most of the time it just seems like they must be short staffed lately. Good to hear that more are on the way.

It's Summer, and I'd bet they like some time off for vacations also. Coordinating schedules between them can't always be easy.

 

[bobvick]

I tried to deal with one (a Dirt member) to get a replacement Hopper. Wanted to roll a truck for that. I chatted online and got the replacement Hopper no problem. Don't seem to be as good as they were. Probably just the know-it-all I had that day.

 

[KAB]

I tried to deal with one (a Dirt member) to get a replacement Hopper. Wanted to roll a truck for that. I chatted online and got the replacement Hopper no problem. Don't seem to be as good as they were. Probably just the know-it-all I had that day.

Well. you are rolling the dice...a truck roll would pretty much guarantee a Brand New Hopper, as opposed to the refurb you will certainly get via shipping.

 

[bobvick]

I have a "non traditional" setup. Three 30" winegard dishes pointed at 119, 110, and 129, then I have RG11 ran to a central ground block, then RG11 for about 50' to three Holland HFS-2D splitters, then RG6 from the splitters and on to two DPP33 switches to two Duo nodes to the Hoppers (4) and Joeys (2). I knew that the tech would of course claim that all my dishes and switches was the problem. As for refurb vs new, I have had refurbished that lasted longer than some new equipment, so I really don't care either way, as long as they are nice and work well.

 

[MikeD-C05]

I have a "non traditional" setup. Three 30" winegard dishes pointed at 119, 110, and 129, then I have RG11 ran to a central ground block, then RG11 for about 50' to three Holland HFS-2D splitters, then RG6 from the splitters and on to two DPP33 switches to two Duo nodes to the Hoppers (4) and Joeys (2). I knew that the tech would of course claim that all my dishes and switches was the problem. As for refurb vs new, I have had refurbished that lasted longer than some new equipment, so I really don't care either way, as long as they are nice and work well.

So 30" dishes for all 3 sats? So not much rain fade , I bet.

 

[rvvaquero]

I had one that responded quickly and we had a conversation that lasted for a few hours,

Maybe that's why they don't respond as quickly to you.

 

[bobvick]

So 30" dishes for all 3 sats? So not much rain fade , I bet.

Has to be raining pretty hard. I get in the 80'S and 90's on 119 and 110, and in the 70's mainly on 129, with a few high 60's.

 

[Grandude]

I have a "non traditional" setup. Three 30" winegard dishes pointed at 119, 110, and 129, then I have RG11 ran to a central ground block, then RG11 for about 50' to three Holland HFS-2D splitters, then RG6 from the splitters and on to two DPP33 switches to two Duo nodes to the Hoppers (4) and Joeys (2). I knew that the tech would of course claim that all my dishes and switches was the problem. As for refurb vs new, I have had refurbished that lasted longer than some new equipment, so I really don't care either way, as long as they are nice and work well.

It would be interesting, and informative, if we could see some pictures of your setup. Also curious as to where your live.

 

[Bobby]

He lives in Northwest Alabama....

 

[bobvick]

It would be interesting, and informative, if we could see some pictures of your setup. Also curious as to where your live.

He lives in Northwest Alabama....

I am about 70 miles NW of Birmingham. It is really nothing special. I will take a picture some time of the switches when I go under the floor. I got the idea and the wiring diagrams from the forum here from some other members that shared their setups and ideas.

 

[Hall]

but the last couple of weeks I've had difficulty getting responses for days or sometimes no response at all.

What type of issue or concern did you have ?

Years ago, before DIRT, everyone threw out the email address for the "executive" team at Dish (the "ceo@echostar.com" address). At first, they helped everyone with everything. As time went on, people were contacting them for things like changing their channel package and similar simple things. Eventually, they started ignoring those type of queries (or so it appeared based on people posting here and many complaining about being ignored !).

 

[toricred]

My first problem was that Dish was scheduled to come out and replace my "Purchased" Wifi Joey with a hard-wired Joey. The problem was that the web page was showing that they wanted to take back the Wifi Joey that I purchased at Dish Depot. After trying 2 different DIRT members the third one finally replied and got it fixed. The second was trying to figure out why an appointment scheduled for the 8-noon window was delayed until 2:00 and the first notice I got that it was going to be late was 12:48pm. I still have no reply on that. I love Dish, but the notice should have happened at least before noon since that was the end of the window.

 

[Hall]

DIRT can't do much about the installation other than schedule it, from what I've seen in the past. I suspect they can't even see *why* it was delayed. I can tell you this, just because you were scheduled from 8-noon didn't mean you were first on the list that day. Odds are the install that should have taken less than 4 hours didn't... The installers, I think, are the ones who give the updates and he/she was more concerned about finishing that job vs updating you. Yeah, it sucks.... Odds are, everyone here has had installers show up "late" too.

 

[toricred]

They shouldn't call it 8-noon if they can't actually meet that expectation. The installation shouldn't have even required a tech to roll. It was a Joey that I had to run a cable for because they wouldn't do it. It took less than 5 minutes and if they had simply shipped the Joey then the problem with the appointment wouldn't have been an issue at all.