4K Joey replacing Joey 2.0 - Why does tech have to install?

[mackie99]

Why can't they just ship me a 4K Joey and let me do it myself since it would be replacing a Joey 2.0?

 

[Bobby]

Why can't they just ship me a 4K Joey and let me do it myself since it would be replacing a Joey 2.0?

Do you have a Hopper3?

 

[mackie99]

Do you have a Hopper3?

Yes, Hopper 3 with 2 Joey 2.0's.

 

[DWS44]

Should be an easy swap then. Did you order through DIRT, or just call/chat a regular Dish CSR?

If you didn't go through DIRT to start with, maybe shoot one of them a PM and see if they can change your order to self-install and ship you one.

 

[Brodieb]

I am considering swapping my Joey 2.0 for a Joey 4K as well so I am anxious to hear what the OP can get set up. Seems silly to make a tech come for something as simple as a swap and call.

 

[mackie99]

They will only do installs...they won't ship it. I'm talking with Dirt now and they said their is no option to ship.

 

[DishSubLA]

Most people don't know nor do they want to swap it themselves. I know people who refuse ship and swap and demand that a technician come perform the swap. Most subscribers are not members of this forum and would probably mess up a very simple swap or get easily frustrated and not know what to do and then get mad at dish and want to cancel their subscription. So at least for some new products like the H3 and Joey 4K dish will send a tech out to do the work with no ship and swap option. In Time dish will probably offer the option to ship and swap or have a technician come and do it just as it does for the other older equipment. It really is a very good and sound business practice even if it does cost us more money.

 

[Ilya]

The initial software update takes a long time. Someone has to entertain the customer while the software is loading!

 

[Hall]

They will only do installs...they won't ship it. I'm talking with Dirt now and they said their is no option to ship.

That's silly on Dish's part. Retailers will sell, and presumably ship, 4K Joey receivers.

Most people don't know nor do they want to swap it themselves. I know people who refuse ship and swap and demand that a technician come perform the swap.

That's perfectly valid but it doesn't mean a technician is mandatory. Just ask the customer. Dish knows what equipment is in place, what is replacing what, and any special things to consider. For a true SWAP, they should at least give the option to ship it and let the customer do it or set up a technician visit. Think about it - swapping a Joey for a Joey (being 4K changes nothing) is simpler than swapping a dual-tuner DVR (Hopper, 622, etc). There are more cables to swap, and potentially mix up, you have to swap the UHF antenna, etc. I know everyone here laughs at those, but as you say, many users don't have a clue nor do they want to learn.

The initial software update takes a long time. Someone has to entertain the customer while the software is loading!

The s/w for the 4K Joey is already on the Hopper. The Hopper has s/w for ALL models of Joeys. If I'm not mistaken, it's 100% hands-off by the user as well once it's connected. Just connect it, power it on, and walk away.

 

[dufus]

can i just replace the joey3 with 4 k joey? is there any thing that has to be done other than just wireing it up? THANK YOU!!!!!!

 

[drwatson618]

can i just replace the joey3 with 4 k joey? is there any thing that has to be done other than just wireing it up? THANK YOU!!!!!!

Trust me. You don’t want a 4K Joey. The fact that they are still selling them is ridiculous. If you want a new Joey, you want a Joey 4. The last time I tried to get a Joey 4, they would only do it if I added the Hopper+ and it required a tech. This was back when the Hopper+ first came out though, so things may have changed. Also, this thread is 7 years old!

 

[Bobby]

can i just replace the joey3 with 4 k joey? is there any thing that has to be done other than just wireing it up? THANK YOU!!!!!!

The 4K Joey will give you very little 4K. It is not worth the effort, and money, to trade the Joey 3 for it.

 

[Jim5506]

The 4K Joey does not do HDR, therefore you can't watch any 4K HDR material live, that's all Dish offers right now. You must record it on your H3 then play it on the 4K Joey (may even have to move it to an EHD first).

Instead, insist on the Joey 4. If they insist on also installing the Hopper +, that's OK, you can remove the Hopper+ and just have regular Dish and Dish 4K HDR programming or leave the + and have the ability to install Android apps and get even more 4K by streaming content directly into the Hopper.

Scuttlebutt is that the Hopper + is getting better with every update and might be worth the try.

Last word was the Hopper+ and the Joey 4 are free installs.

 

[dweber]

The 4K Joey does not do HDR, therefore you can't watch any 4K HDR material live, that's all Dish offers right now. You must record it on your H3 then play it on the 4K Joey (may even have to move it to an EHD first).

Instead, insist on the Joey 4. If they insist on also installing the Hopper +, that's OK, you can remove the Hopper+ and just have regular Dish and Dish 4K HDR programming or leave the + and have the ability to install Android apps and get even more 4K by streaming content directly into the Hopper.

Scuttlebutt is that the Hopper + is getting better with every update and might be worth the try.

Last word was the Hopper+ and the Joey 4 are free installs.

 

[dweber]

This thread was started in September 2016. I think that many people are confused between a Joey 4K and the new Joey 4. The old Joey 4K is plug and play when replacing a Joey 2. But noone should even consider getting a Joey 4K since it will not normally work with HDR broadcasts. If 4K is not needed, consider the Joey 3 which is much faster than the Joey 2.

The new Joey 4 does require a technician visit since it is Android based and requires that the Android software be downloaded. The Joey 4 does do 4K HDR and also connects to the google store to allow many apps to be downloaded. Currently Dish requires a Hopper + be installed to get a Joey 4. Hopefully this requirement will eventually go away.

 

[jackson85]

The 4K Joey will give you very little 4K. It is not worth the effort, and money, to trade the Joey 3 for it.

I have a 4K Joey, and I self installed. If I had to do it again, I woud have stayed with the Joey 2.0. Sometimes, with the 4K Joey, while watching a show recorded on the DVR, it will stop, then restart, and say we have no Broadband Connection. It boots back up, but it is still very frustrating.