I just purchased a new Hopper through Amazon. When I called to activate it I was surprised to learn that an installer had to come out to the house to do something to the Dish. I missed this in all the Promo material saying how great the Hopper is.
Ok fine.... schedule an appointment....wait around all afternoon for the guy to show. (Yes, I know about tracking the tech on the website, which is nice, but still it ruins your whole afternoon). When the guy comes inside and says, "I can't install this for you. I can't go on the roof. I'd get fired if I went on your roof." Are you freaking kidding me????
You are installing a DISH. Of course you have to go on the roof. I've been a customer for over 15 years, you have been to my house before and know where my Dish is.
Guy says only sub contractors can go on the roof. Ok, Fine, guy takes pictures of the Dish and forwards them to his manager so the sub contractor knows what to do. New Appointment scheduled.
Again, wait around all day. Guys shows up. He doesn't even know what he's suppose to do. Tells my wife it just says "Custom Work Order" and he has no instructions. Tell him what is needed, and get the same run around again. I can't go on the roof. WHO IS RUNNING DISH these days???
Now, I need to schedule a third appointment, and HOPE they send the right guy who can go on the roof. All the while DISH has already started charging me for the Hopper which hasn't been installed yet.
Ok, I'm done. Thanks for listening.
Ok fine.... schedule an appointment....wait around all afternoon for the guy to show. (Yes, I know about tracking the tech on the website, which is nice, but still it ruins your whole afternoon). When the guy comes inside and says, "I can't install this for you. I can't go on the roof. I'd get fired if I went on your roof." Are you freaking kidding me????
You are installing a DISH. Of course you have to go on the roof. I've been a customer for over 15 years, you have been to my house before and know where my Dish is.
Guy says only sub contractors can go on the roof. Ok, Fine, guy takes pictures of the Dish and forwards them to his manager so the sub contractor knows what to do. New Appointment scheduled.
Again, wait around all day. Guys shows up. He doesn't even know what he's suppose to do. Tells my wife it just says "Custom Work Order" and he has no instructions. Tell him what is needed, and get the same run around again. I can't go on the roof. WHO IS RUNNING DISH these days???
Now, I need to schedule a third appointment, and HOPE they send the right guy who can go on the roof. All the while DISH has already started charging me for the Hopper which hasn't been installed yet.
Ok, I'm done. Thanks for listening.