4K channels disappeared from guide

[Dawgsfan]

I'm a satellite customer with an HR44-500 and a co-located Gemini. I also have two Genie minis.

I received the Gemini about six weeks ago and had no trouble viewing 4K channels on the Gemini-connected TV. Last week, the four 4K channels (105-108) disappeared from my guide. Previously, the channels showed up in the guide even when there was nothing on those channels (and even before I had 4K activated on my account). I have also tried entering those channel numbers manually, but I see "channel not available" when doing so.

I have talked to DTV support three times. They told me just to wait until I hear back on a possible resolution. Notably, the 4K channels are still available via the app which, of course, can't be accessed by satellite customers on the Gemini.

Here's what I have tried so far:

1. Refreshed and reset the HR44-500 and the Gemini.

2. Confirmed with DTV that 4K is still activated on my account.

3. Performed the CLEARMYBOX search.

4. Switched between wireless and wired internet connections. Each method yielded a speed sufficient for 4K content.

5. Confirmed that I haven't received any software updates since the Gemini was added that might have affected 4K access.

Is there anything else I should try?

Thanks.

 

[b4pjoe]

The 4K channels are in my guide for my Gemini, C61K and HR54. My HR54 and Gemini are not co-located. No issues here watching 4K content when it is available.

 

["MysteryMan"]

I'm a satellite customer with an HR44-500 and a co-located Gemini. I also have two Genie minis.

I received the Gemini about six weeks ago and had no trouble viewing 4K channels on the Gemini-connected TV. Last week, the four 4K channels (105-108) disappeared from my guide. Previously, the channels showed up in the guide even when there was nothing on those channels (and even before I had 4K activated on my account). I have also tried entering those channel numbers manually, but I see "channel not available" when doing so.

I have talked to DTV support three times. They told me just to wait until I hear back on a possible resolution. Notably, the 4K channels are still available via the app which, of course, can't be accessed by satellite customers on the Gemini.

Here's what I have tried so far:

1. Refreshed and reset the HR44-500 and the Gemini.

2. Confirmed with DTV that 4K is still activated on my account.

3. Performed the CLEARMYBOX search.

4. Switched between wireless and wired internet connections. Each method yielded a speed sufficient for 4K content.

5. Confirmed that I haven't received any software updates since the Gemini was added that might have affected 4K access.

Is there anything else I should try?

Thanks.

After performing a CLEARMYBOX it can take 24 - 48 hours for everything to reload so give it the time frame for everything to reload. If that doesn't solve your issue do the following...Check the settings on your DIRECTV equipment...Perform a System Test on your DIRECTV equipment...After doing what I stated didn't solve your issue call DIRECTV again and ask them to re-authorize 4K service on your DIRECTV account. If that doesn't work request a service call.

 

[trido]

After performing a CLEARMYBOX it can take 24 - 48 hours for everything to reload so give it the time frame for everything to reload. If that doesn't solve your issue do the following...Check the settings on your DIRECTV equipment...Perform a System Test on your DIRECTV equipment...After doing what I stated didn't solve your issue call DIRECTV again and ask them to re-authorize 4K service on your DIRECTV account. If that doesn't work request a service call.

odd had 105 106 hour ago directv stream choice now gone with gemini hower via roku and samsung i have them via the directv app

 

[Dawgsfan]

odd had 105 106 hour ago directv stream choice now gone with gemini hower via roku and samsung i have them via the directv app

Mine reappeared earlier this week with no notification or explanation from D*. Grateful but confused.

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[trido]

Mine reappeared earlier this week with no notification or explanation from D*. Grateful but confused.

there back master rest now lost all my apps great