Hello all,
I am looking for some advice. The saga starts yesterday. I am scheduled for an a.m. installation of a new Directv HD dish. I currently had standard Directv service, and I got an HD receiver for xmas. All I needed was Directv to come out and install the new dish. Contractor calls me around 11, says he is having car trouble. Ok, he will be there by 1. Comes out, starts to take down my old dish and put together the new HD dish. Comes to the door and says he has to run and meet another installer to get another LNB, and he will be back in 20 mins. This is at 1:30. So around 4pm I call Directv to see if he is coming back. No one can get a hold of him. Meanwhile, he dismantled my old dish, and I am without service. Many calls last night got me nothing but $100 credit and assurance that they can't come back to fix it until Tuesday. So here I am with no service. My question is, I keep calling and getting transferred to regional communications places, and everyone says something different. So should I keep calling Directv? Is there a # that will get me results or get my problem escalated? In need of some help. Thanks in advance and happy holidays.
I am looking for some advice. The saga starts yesterday. I am scheduled for an a.m. installation of a new Directv HD dish. I currently had standard Directv service, and I got an HD receiver for xmas. All I needed was Directv to come out and install the new dish. Contractor calls me around 11, says he is having car trouble. Ok, he will be there by 1. Comes out, starts to take down my old dish and put together the new HD dish. Comes to the door and says he has to run and meet another installer to get another LNB, and he will be back in 20 mins. This is at 1:30. So around 4pm I call Directv to see if he is coming back. No one can get a hold of him. Meanwhile, he dismantled my old dish, and I am without service. Many calls last night got me nothing but $100 credit and assurance that they can't come back to fix it until Tuesday. So here I am with no service. My question is, I keep calling and getting transferred to regional communications places, and everyone says something different. So should I keep calling Directv? Is there a # that will get me results or get my problem escalated? In need of some help. Thanks in advance and happy holidays.