Recent content by lenjack

I'm a 20 plus year user, with the Premier package, and all the movie channels. Up to a few years ago, I could get discounts, every year upon request. It seems I can't get them anymore, as discounts are being phased out. I don't want to change my equipment or programing. I'm going to try again...

I have 3 hd receivers (1 is a genie), and premier programming. Was just under $100 with tax till August when discounts went south. Had agreement for 131 which they reneged on. Next bill will be $199 with tax. Retention says best they can do is 165 with tax, or call again before 12/28. This...

Your point being? It's to my advantage not being under contract if they know it, isn't it?

Not under contract.

Long time subscriber. I'd prefer not to ask for retention right from the start. I seem to recall, the last time I did this, I got transferred to "Loyalty". Took 10 minutes, with no hassle, and worked nicely.

Gave it a go myself. Was very polite. Told them what Dish offered for equivalent service, equipment and programming with 2 yr contract. Got transferred to "Loyalty". With no fuss, got $53/month reduction. Doesn't hurt being a 20 yr customer. Very polite and professional on their end as well...

They apparently have a 94% success rate. Read the NY Times article.

Anyone use Billfixers to negotiate new fee? It's relatively new.

Title says it all. HR24-100, H24-100, H21-100. Never worked really well, but now is almost useless. Red button does work for other funtions

I'll give it a try. Been with them for 16 years and have 3 hd receivers, one a dvr, and I'm near the beginning of a new commitment.

Thanks

Also, what is the latest nr software version for the H20? Thanks in advance.

Much appreciated. To the other posters, I agree that comment 2 is an option, but I like my package and don't wish to change it.

Thanks...anyone else?

I have two H20-100's and a D10-300, with Premier and HD Access, totalling $134.99 plus tax. I've been a customer since1996. I plan to ask for a reduction because my bill is rather high, and in comparison with Dish packages, which all my neighbors have. Even though I don't plan to drop DTV or...