best time to request discounts

[lenjack]

I'm a 20 plus year user, with the Premier package, and all the movie channels. Up to a few years ago, I could get discounts, every year upon request. It seems I can't get them anymore, as discounts are being phased out. I don't want to change my equipment or programing.

I'm going to try again. I'm wondering it there's a best time or day to make my request.

 

[Tom Speer]

I have generally found that calling in the morning, East coast time, was more likely to get someone who could take care of whatever problem I had.

 

[dtv757]

Mondays are usually busy for most call centers (so try to avoid Mondays)

I once called on super bowl Sunday and got 60 off for 12 months

 

[John2021]

sometimes you may have to play csr russian roulette and get some csr torture before they will give you a discounts. so it might take 10 phone calls to get em!!! if your out of contract i would threaten to cancel and see if that moves em!!!

 

[John2021]

A rep told us that discounts are system generated. So I guess it's a hit or miss when you call and inquire. We called today and got 80.00 off the premier pack with epix