What department to ask for when calling in to lower bill (1 Viewer)

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lenjack

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SatelliteGuys Family
Apr 10, 2005
36
1
Long time subscriber. I'd prefer not to ask for retention right from the start. I seem to recall, the last time I did this, I got transferred to "Loyalty". Took 10 minutes, with no hassle, and worked nicely.
 

lenjack

Thread Starter
SatelliteGuys Family
Apr 10, 2005
36
1
Your point being? It's to my advantage not being under contract if they know it, isn't it?
 

Tampa8

Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
17,942
7,382
Tampa/Eastern Ct
Your point being? It's to my advantage not being under contract if they know it, isn't it?

Not if they do not know you know you are not under contract. By asking it can be inferred you are thinking of switching, by answering they now know you that you are aware you are not under contract.
 
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bwarning

Supporting Founder
Supporting Founder
Aug 31, 2004
101
20
Central IL.
Just got $63.00 credit for the next 3 months, then $30.00 a month for the next 18. Was also offered season ticket for $100.00 but turned that down.
 

drickles

Member
Jun 6, 2014
7
4
Called Friday as I am no longer under contract. Nicest customer service rep I've talked to in a long time. Had a pleasant 10 minute conversation. $50 off each month for 12 months. NFL Sunday ticket for free.
 

RobertSM

SatelliteGuys Family
Jan 26, 2016
67
14
South Carolina
Been a customer since 2004. My package went up to $99 a month last month, so I called and they offered me $40 off a month and the NFL Sunday ticket for $100


Sent from my iPhone using SatelliteGuys mobile app
 

noonespecial

Well-Known SatelliteGuys Member
Jul 27, 2006
30
12
central texas
Call, and tell them "blah blah blah" offered you a good deal and that you'rethinking about cancelling. The department you want to be transferred to is "retention"

people with many boxes or the 24 dollar a month dvr fee get better deals, but anyone out of contract can get something.
 
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