Long time subscriber. I'd prefer not to ask for retention right from the start. I seem to recall, the last time I did this, I got transferred to "Loyalty". Took 10 minutes, with no hassle, and worked nicely.
Called Friday as I am no longer under contract. Nicest customer service rep I've talked to in a long time. Had a pleasant 10 minute conversation. $50 off each month for 12 months. NFL Sunday ticket for free.