722: Reboots by itself & Guide not downloading

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dwarren2

dwarren2

SatelliteGuys Pro
Original poster
Pub Member / Supporter
Oct 30, 2003
4,076
287
Rochester, NY Region
In the last few days, my 722 has started to randomly reboot. Maybe once a day. QAlso when it reboots, weather by itself or a forced reboot, after checking all 5 sats, it goes directly to reception. It used to download the guide before it went toa picture.

Any ideas?
 
My 622 was doing the same thing. It was rebooting only about 1-2 times a day untill it crapped out on me and started an endless rebooting loop, I had them give me a 722k as a replacement and I am very much hoping that will fix the issue. Let me tell ya as a side note, that took one very, very long phone call but I did get it done without a charge :cool:. That being said, the guide issue you are having. In my experience The only time the guide will download is when you process a check switch, I could be wrong and If I am someone please correct me. :D
 
There is no fix. Please believe me. I needed two 722's to be swapped out within 2 months of each other. 1st 722 worked flawless for a year. Started rebooting more and more often until it was unusable. Replacement 722 started to do the same thing right out of the box. Current 722 is perfect for 4 months now.
 
I've started downloading all the DVR'd programs that we care about to an external HD just in case it finally goes. It did this a couple of months ago and then stopped doing it.
Is there a way to find out when it rebooted last?
 
Called up Dish yesterday. CSR told me to unplug the 722 and then press the power button 10 times then plug it back in. So far no reboots.
 
dwarren2 said:
Called up Dish yesterday. CSR told me to unplug the 722 and then press the power button 10 times then plug it back in. So far no reboots.
Click to expand...

i hope it works out for you. i never heard about that method before.
 
Pushing the reset button 10 times while the unit is unplugged is like flicking the switch on a flashlight with no batteries in it. You feel like something is being done, but all you did is shorten the life on the switch by an unmeasureable amount.

Unless there is a keep-alive lithium battery on the motherboard and this routine activates some BIOS level function on next power up.
 
tkwasny said:
Unless there is a keep-alive lithium battery on the motherboard and this routine activates some BIOS level function on next power up.
Click to expand...

I would bet there is. Just like any computer you need a power source to retain memory if there is a power outage or the unit is unplugged. I know that all ird's for C-Band have an on board battery.

As of 1PM today when I left for work, there were no reboots.
 
I just talked to advanced tech support because my 622 is just about crapped out with constant reboots. He said that they believe the cause to be improper or no grounding to the coax and dish, and the damage is caused over time.

Lo and behold, i'm not grounded on my (self) install. They're a sending replacement and i'm fixing the ground.
 
Dish VIP said:
I just talked to advanced tech support because my 622 is just about crapped out with constant reboots. He said that they believe the cause to be improper or no grounding to the coax and dish, and the damage is caused over time..
Click to expand...

My system was a Dish installed, so it is grounded.
 
I am having the same problem with my 722 but the constant rebooting only takes place when I am on a certain channel at a certain time.For me its whenever I am on our local HD ABC channel,it never fails to constantly (2 or 3 times)reboot during program.I hardly ever get to see a program on ABC from begginning to end.Anyone have a clue to whats going on.At first I thought it might be an over heating issue ,but I moved my receiver and it now has alot of open space around it,I have also set up a small fan ,unit is rarely hot.,like it used to be in cabinet.
 
as a dish tech i have seen this problem happen on a brand new, straight out of the box 722k, and also on reman 722 right out of the box.
 
Dish VIP said:
False statement! A true statement would be "My system was Dish installed, so it may be grounded." lol
Click to expand...

Well, it looks like the grounding block has wires coming out of it that attach to my water pipes. I think that's being grounded.

It's now Sat morning and it hasn't done an auto reboot yet. However, when I turned on the 722 this am, all I got was a black screen on both locals and Dish. I could bring up the guide, but no picture/sound. Did a manual reboot and the picture came back
 
IF 722 resets itself 3 times in a week, tech support assured me "they will replace it.
They will ship you a new DVR."
My 722 started to reset, then the tuner for local stations failed. I got a new 722 that works perfectly.
 
Well, it's now June 1 and I've had no more auto reboots. Keeping my fingers crossed that somehow pressing the power switch 10 times while the 722 was unplugged did something positive.
 

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