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tried 2x today.... 1st retention guy....no dice... would only offer the 41.99 for 6 mo. 2nd guy....I opened the negotiation by asking him when my contract date was up. He immediately asked if I was leaving and I told him "that depends on our conversation".... He found that I was NOT on any...

wow..... Read the Title "SHEF"... and thought this was about me for a second.

Very interesting....Thanks for the heads up. Looks like I got a lil learning to do!

Yes! Love the new box. Lot's of room for recordings, Picture in Picture, Sharing recordings, recording multiple shows and On-demand. I'm a happy customer! Thanks

Earlier in the year....I had Called DTV several times TRYING to get them to upgrade our piece of crap, ancient, slow HR20. Finally, last month..... struck a deal for an HR34 and the whole home server for just $240 plus free movies for 6 mo and also half off NFL ST Local Installer arrived...

Great Suggestions....Thank you very much! I'll try and get a follow up posted with my experience tomorrow!

ugh....! well....Thanks for the letting me know about the recording options. Nothing like starting fresh. OSD771...I'll look up the 2 different cables you mentioned to educate myself and then hope I get a cooperative installer that's accommodating.

Our new hr34 and the whole house system is scheduled to be installed this coming Saturday. Anything you guys suggest that I need to ask of the installer...? AND... is there anyway we can save or get our recordings from the old boxes onto the new HR34? Thanks

I "like" the $100 price for NFL ST..... HOWEVER... What I can't stomach is the practice of having to pay for it 3 months in advance.... -bad form DTV...

my call was on a Wed..(yesterday) to the retention dept. During lunch time here on the West coast (didn't ask what time zone he was in)! I was negotiating with them to swap out our old HR20 for the new HR34..... At the end of negotiations for that I asked what else they could do for me. He...

We just got ST for $99.....piggy-backed onto the purchase of swapping out our old HR20 for a HR34

Results are in! 2 calls. 2nd was to retention dept...(about 45 mins) offered (and accepted) -HR34 (swap for our old HR20) -Whole home media service -upgrade of one standard box to an HD receiver (to utilize the whole home media) Total $235.41 Extras -6 month Stars -NFL ST ($99)...

Thanks everyone for all the replies (and a couple laughs...the rinse repeat comment while a great tip....had me smiling). Sigh.....the hoops we're forced to jump through. Think I'll try my "luck" with asking for the upgrade.......then, (if I don't get the answer I'm looking)....shift gears to...

so If I purchase one of the newer HR34's from Claude (or elsewheres), ...Will I also need any type of upgrades from DTV to my 5LNB in order to utilize / get the most outta my new box?

we've been subscribers since 2003. I would like a "newer" DVR. The main one we have is say HR-20 on the back and I think we got it in 2008. We have 2 DVR's in the house. Is there some kind of secret handshake to get a Deal from DTV on a better model? or should I just expect to pay $$ and...

EDIT-1 I'm on the phone with them AGAIN...and this rep sounds lil brighter. I told him my plan was to go out and purchase an HR-24 or an HR-34. He came back with an idea that they no longer even carry anything lower than an HR-24. He's checking to confirm that they HR-24 is now the "lowest"...

Craaaaaap.... OK, I'll call them back.....try and get the to agree to cancel and then try and talk them into having an installer come out. Not sure what "pre-tense" my little script be to get this going but I'll muddle my way thru this til I'm satisfied....because in the end.....I'm the one...

I called tonight (because my bill was $11 more than the previous bills).....and ended up asking them to upgrade the refurb HR-20 they had sent me 6 mo ago. I was hoppin mad back then about them having sent me a scratch and dent after my original hr-20 had bit the dust. They gave me that same...

They sent me a new box......turned out it contained a 5 year old HR20-100 with scratches and a dent on one side! I was not very happy so I called and complained...... Then the CSR hung up on me!...sigh! I called back and asked every imaginable question about "how" I could get a "newer" DVR and...

3 or 4 years old (guessing). I got a blue screen message during a reset that there was an error on the disk that would require a scan. I called DTV and reported this, they gave me a month of Showtime for the inconvenience (after telling me the scan will wipe my HD clean and take several...

OK.. try my best to describe this problem! Watching a recorded movie last night on our HR20-100. Approximately every 25 secs the screen would pixelate to a confused blurry pixelization for about 1-2 secs....then it would clear up for another 25 secs and then the same behavior throughout the...

exactly the info I needed. Thanks Jimbo.... go bucks!

I'm scheduled for them to come out next sat Jan 5th. I'm curious if I should call them back and ask for the HR21? The rep I spoke to mentioned they give the HR20 to replace my old HR10-250

got similar email. good thing is....our old hd10-250 just started acting up with an "over-heating" message so it's on it's last leg. Here's what the email contained........ IMPORTANT INFORMATION ABOUT YOUR HD EQUIPMENT Please call us today at 1-888-763-7772 to upgrade your HD equipment free...

wth is going on with my box? watching football this Sunday morning and it's rebooted 2x with in 1 hour. Each time I get a message about no signal however all my other boxes in the house still work! ahhhhhhhhhhhhhhhhhhh. tia Brad