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  1. DISH Support

    21.0 IR/UHF remote seems to be dead

    Hey there! If you've changed out the batteries (double checking the placement) and the SAT/TV/AUX buttons aren't lighting up, please call or chat with our teams at mydish.com/support/contact so we can look into replacement options!
  2. DISH Support

    Cinemax and HBO Preview is on

    Hey there, BarnRat. We want to make sure you are able to enjoy the free previews before the end date. Chat with us online at https://my.dish.com/support/contact so we can look further into why those channels are missing from your Guide. Our chat support team is available every day between...
  3. DISH Support

    Increase in price after the firs two year YIKES!!!!!!!!!!!!!

    We know that it's important to stay within budget, and nowadays, every penny counts. Please reach out to our customer service team so that we can review your account to help!
  4. DISH Support

    Suspend Service

    Hey evenout, Our Pause offer was able to be done online in the past, however, we now require our customers to call in to have the Pause offer redeemed. This is due to a new policy requiring our customers to accept the Terms and Conditions of the Pause. You can chat with one of our...
  5. DISH Support

    Great American Family Network

    Hey, reubenray! Great American Family (ch.165) and Great American Living (ch.248) were previously available to all our customers through a free preview from 11/01-11/28. Great American Family is currently only available in our Flex Pack, America's Top 250, and America's Everything Pack. You...
  6. DISH Support

    DishAnywhere app no audio w/ lightning adapter

    Hi, ppeterson99. Thank you for letting us know about the issue that you are experiencing with the DISH Anywhere app when using the HDMI lightning adapter. This issue has been reported to our Engineering Team, and they were able to take a further look into this. However, a fix will not be...
  7. DISH Support

    alexa support

    Hi, Bossmas4325! We do have some troubleshooting steps that we can go through to see if this will resolve your issue! Whenever is best for you, please reach out to our Chat team at https://www.mydish.com/support/contact for further assistance!
  8. DISH Support

    DVR Recording Icons

    Hello, sklunk. We do sometimes see this issue if the Hopper 3 is not running the more recent software version or missing nightly updates, that download and update the icons. You can find steps here https://my.dish.com/support/products/hopper/how-to/settings/software for checking if a newer...
  9. DISH Support

    DISHAnywhere.com lags showing DVR recordings

    Hello, snissen. We would also recommend restarting the receiver when logging out and logging back into DISH Anywhere when this happens, to help with getting the recording information sent from the DVR. If you continue to be missing the recordings on DISH Anywhere, please reach out to our Support...
  10. DISH Support

    Vip receiver retirement

    These receivers are our Hopper family of receivers: Hopper 3, Hopper w/Sling, Hopper, and Hopper Duo, Joeys, and Wally. -SQ
  11. DISH Support

    Vip receiver retirement

    Hey, blatimer1983! The VIP receivers are obsolete, so we don't set up new customers with these receivers any longer. If you currently have a VIP receiver, we still exchange those for any technical issues. However, we encourage changing to our XiP/ZiP receivers to avoid any programming issues...
  12. DISH Support

    Wally on U822

    Hey, there! Currently, the Wally is on software version W5.25 or W5.24. You are able to use this link for more detailed information on how to update your software to the current version: https://my.dish.com/support/products/hopper/how-to/settings/software. If you are unable to update the...
  13. DISH Support

    Hopper Duo and Joey Freezing up

    Hey Whitty, We definitely understand your frustration with these ongoing technical issues. You shouldn't be needing to reset the Joey or Hopper on a daily basis. Have you checked to see if the software version is up to date on both receivers? The current version for the Hopper Duo is H4.24 and...
  14. DISH Support

    Discovery + added to Dish Network

    Unfortunately, Discovery+ does not currently allow for provider login.
  15. DISH Support

    Discovery + added to Dish Network

    Hello, charlesrshell! As this is an On Demand subscription channel, the content will only be available for viewing through On Demand on your internet-connected Hopper/Joey/Wally or through the DISH Anywhere website/app. For more information on how to watch, click here...
  16. DISH Support

    Annual Purchase of HBO Max

    Hey Miner, We appreciate you taking the time to reach out with your interest in getting HBO Max added to your account! If you will send our Chat team a message here: Direct Chat they will be able to check your account for any discount offers available to you for adding HBO Max to your DISH...
  17. DISH Support

    Something is not right code

    Hey, We definitely understand how frustrating receiving an error while trying to watch can be and will be happy to check some things with you to help get this resolved. This message is displayed when the receiver has not downloaded a nightly update in more than 72 hours. The receiver must...
  18. DISH Support

    Hopper 3 lip sync issues

    Hello, phatal. There is a setting that changing that could help, the Dolby Digital setting. To make this change, press the Menu button once or the Home button two times. Select Settings > Audio Output. On this screen, you will want to change the "Dolby Audio" field from "On" to "Off" (or vice...
  19. DISH Support

    Appreciation Pack

    The Appreciation Pack has been added to certain residential customers' accounts automatically (it cannot be manually added), starting in 2016, if they have the AT120 or Welcome Pack. There's no set time for how long this pack will remain on accounts, and no further information on why it would be...
  20. DISH Support

    Cant reconnect to internet hopper3

    Hello, omeletpants. There could be a number of aspects that could be affecting this connection issue. The first we would want to check is your router's bridging support. This can be checked in two different sections on the Hopper. The first: press the Home button three times or the Menu button...
  21. DISH Support

    Reasons for intermittent, random signal loss

    Hello, We know technical issues can be frustrating, and would love to check some things with you to help get this resolved. Some things we would want to check are the cabling and running a switch test. Is the coax cable that runs from the back of the Hopper to your wall/floor screwed on hand...
  22. DISH Support

    MeTV Removed from Dish

    Hello, ashecnc. If you are not receiving MeTV as a local channel, we definitely would want to look into why 247 is missing from your Guide. Here are a few steps to try first: MyDISH. If this still does not bring back the channel, please chat with us online at MyDISH. Our chat support team is...
  23. DISH Support

    Heartland Season 15 on UP TV shows as old in Dish Guide

    Hello, dweber! Thank you for bringing this to our attention. We are happy to get this forwarded to our Programming Team to review this situation with the US broadcast.
  24. DISH Support

    DVR records and deletes episodes?

    Hello, Bmann78. We definitely would want to look into the hard drive if protecting the recordings and changing the setting to "keep all" is not helping to save the episodes from disappearing from the DVR folder. We can run a quick status check. To do so, press Menu two times or Home three times...
  25. DISH Support

    Now that the autotune popup is gone, can we get a timer in the corner?

    Hey, chiefett8222! We will be happy to help you out! To make sure we are working toward the best resolution, we would like to get some more information. Is the two minute countdown not appearing for you before turning to the channel, or will you give us details about what is happening? Also...